Overview Join one of the fastest growing, dynamic companies in the furniture industry. Four Hands has been a leading designer and wholesaler of furniture and décor for over 25 years, helping people create spaces that feel like home. Four Hands is recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. This strategic and results-driven leadership role will drive operational excellence, optimize order management processes, and ensure superior customer service delivery. The Director of Sales Support Operations will lead a talented team to support our sales efforts and collaborate across departments to enhance customer experiences and operational efficiency. Responsibilities Develop and implement a comprehensive sales support strategy that aligns with the company’s business objectives Establish and monitor KPIs to identify opportunities for improvement and drive data-informed decisions Standardize and maintain processes to ensure accurate and timely handling of customer inquiries Demonstrate an understanding of ERP systems and how orders interrelate across departments to ensure meaningful customer communication Build and maintain strong relationships with stakeholders and sales leaders to design and implement strategies that enhance customer satisfaction and drive revenue growth Establish metrics to evaluate initiative effectiveness, provide regular reports to stakeholders, and make data-driven adjustments to optimize customer behavior and preferences Encourage professional development and optimize team dynamics and productivity Evolve the team structure to align with business and customer needs, driving efficiency through process optimization, system enhancements, and strategic task realignment Collaborate on the development of the department’s budget, ensuring efficient allocation of resources and alignment with business priorities Customer Experience Create and implement strategies to improve customer satisfaction, retention, and loyalty and ensure sales support strategies align with overall business objectives Partner with cross-functional teams, including marketing, product development, and sales, to gather insights and prioritize initiatives, ensuring a cohesive approach Leadership and Team Management Lead and mentor a team of sales support managers to deliver results aligned with Four Hands' strategic objectives Facilitate effective communication and collaboration among team members, encouraging idea sharing and best practices Foster individual growth and skill enhancement through regular feedback, training sessions, and professional development opportunities Monitor progress towards goals through regular check-ins and performance reviews, providing constructive feedback and guidance Promote a culture of continuous improvement by encouraging team members to analyze performance outcomes, identify areas for enhancement, and propose innovative solutions Foster a culture of trust, teamwork, and collaboration, promoting continuous improvement and employee engagement Other Duties Other duties as assigned, in accordance with training and qualifications Uphold our core values and be a valuable member of the Four Hands team: Be open and honest; Reach for excellence; Act with responsibility; Value the whole person; Enjoy the journey The Ideal Person 10+ years of customer service experience in the furniture industry or a related field 5+ years in a senior leadership role managing and influencing dynamic teams Bachelor’s Degree in Business Administration or a related field Strong leadership and team management abilities Salesforce and Microsoft Dynamics experience preferred Excellent analytical and problem-solving skills, with proficiency in interpreting data to drive decision-making Experience in furniture or related industry preferred About Four Hands Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor designed to create space that feels like home. Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We are committed to pursuing better materials, finishes, and inspiration to elevate our designs. Four Hands is an Equal Opportunity Employer. Visit www.FourHands.com for more information. EEO and Legal Four Hands recruits qualified applicants and advances in employment regardless of race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

#J-18808-Ljbffr