The position
has high exposure to senior management and requires a highly motivated individual who is able to work cross-functionally & independently in order to accomplish objectives. RelationshipsReports to the Senior Director, Cardiometabolic Program Management. Key internal relationships include brand marketing, market access, commercial insights and analytics, sales, medical/CMR, legal, compliance, and regulatory. Other internal relationships include Public Affairs, Government Affairs & US Corp Giving & Social Impact. External relationships include relations with patient/caregiver consultants and, key opinion leaders (KOLs), professional organizations, customers and patient support service providers and organizations. Supervises patient operational hub/case management leads across portfolio. Essential FunctionsOperational Management & Business SupportSupport all current and future launch products. This includes developing the post script optimal Patient journey and leadership of Patient Support HUB suppliersOversee existing patient support programs, manage team responsible for day to day operations with a focus on operational excellence in support of the patient journeyLead design, implementation and ongoing management of all programsPartner with analytics teams to develop performance dashboards and interpret operational data for purposes of assessing market access trends, hub program utilization, and performance against defined KPIs. Enhance the customer experience via market research to assess program performance, including current and competitive offeringsFunction as subject matter expert on patient r support solutions and collaborate cross functionally to design and implement programs that compliantly support the company’s patient support objectives for inline and launching brandsImplement standardized auditing and active call monitoringDevelop and maintain SOPs and business rules related to all US patient support. Maintain program SOPs, exceptions processes, workflows, scripting, training and reports. Manage external partner performance against contractual arrangements, SOPs, KPIs, and budget. Ensure adherence to all compliance and regulatory requirementsFiscal ManagementDemonstrate fiscal discipline and accountability to effectively and efficiently manage external partners and vendors’ performance through appropriate metrics. In partnership with Sr. Director and procurement, negotiate and execute contracts / SOWsField Engagement & Issue ManagementBuilds and maintains trusting, collaborative relationships and alliances with internal and external partners, focused on addressing key business issues, objectives, and processesWorks closely with Sales, Marketing & Market Access teams to ensure the design and execution of high-impact program strategies that support patientsResponsible for communication and engagement strategies between field sales, marketing and reimbursement support partners to ensure awareness and escalation of reported issues and customer concernsEngages with healthcare professionals to address concerns and drive ongoing and appropriate patient support experiencesDevelops and presents compelling plans and recommendations for management endorsementInsight GenerationMonitor and assess program effectiveness; implementing data driven improvements to improve program offeringsSupport the annual brand planning process with data driven insightsLead and execute ongoing analyses of the market in terms of coverage and reimbursement issues impacting Novo Nordisk’s products, existing and emerging payer policies, competitive reimbursement landscape, trends, pricing, contracting strategies and potential barriers to provider and patient accessCustomer SupportAttends key customer meetings to proactively remain up-to-date on changes and related needs for patient supportDevelops recommendations and lead team to implements program changes to ensure ongoing compliance, industry competitiveness and operational excellenceCollaborates with internal and external stakeholders in development of Patient Solutions technology Physical RequirementsHybrid: 3 days in the office, 2 days remote.10-20% overnight travel required. QualificationsBachelor’s degree or equivalent required, MBA-preferred10+ years of progressive brand management/marketing and/or sales/operations experience required5+ years of experience with patient support hubs, specialty pharmacies and/or healthcare institutions requiredAgency/Vendor management experience requiredAbility to lead and collaborate on cross-functional teams requiredAnticipates problems and roadblocks to avoid crisis managementMust have proven track record of developing accurate short- and long-term business plans, results and follow upMust have solid understanding of the pharmaceutical marketplace including legal, medical, regulatory and clinical processesDevelops accurate short- and long-term plans, forecasting, and business analysisEnsures timely execution and follow-up. Meets deadlinesIntermediate proficiency in Windows, MS Word, PowerPoint and Excel required The base compensation range for this position is $, to $,. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance. Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors. Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; (k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy, and parental leave policy. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We’re not your typical healthcare company. In a modern world of quick fixes, we focus on solutions to defeat serious chronic diseases and promote long-term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science, make healthcare more accessible, and treat, prevent, and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real, lasting change in health. Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.