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This range is provided by Abridge. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$260,000.00/yr - $275,000.00/yr

Direct message the job poster from Abridge

We're seeking a Director of Product Design to lead and scale our design organization during a critical growth phase. You'll own the end-to-end design strategy across our product portfolio, from our core documentation platform to new ventures in risk adjustment, prior authorization, and clinical intelligence.

This role is perfect for a design leader who thrives in complex environments, can translate intricate workflows into elegant solutions, and understands how to build products that create genuine switching costs through exceptional user experience.

You'll report directly to the VP of Product and partner closely with engineering, clinical, and go-to-market teams to deliver products that our users love and our buyers can't live without.

What You’ll Do

Drive Strategic Design Vision

• Define and execute the design strategy across multiple products and surfaces (mobile, desktop, API integrations)
• Create design principles that balance "invisible intelligence" with user control and transparency
• Build design moats that make our products irreplaceable through personalization, workflow integration, and network effects
• Establish how design can accelerate our three strategic priorities: defending our core, extending value beyond documentation, and diversifying revenue streams

Lead Product Design

• Design for complex multi-stakeholder environments where buyers (CFOs, CIOs) differ from end users
• Create coherent experiences across different EHR integrations and technical constraints
• Develop information architecture for data-dense, real-time applications
• Design AI-powered features that build trust through radical transparency
• Balance speed of delivery with quality in a fast-moving, competitive market

Build and Scale the Design Organization, Including User Research

• Grow and mentor a world-class design team (currently 3, scaling to 15+)
• Start User Research Organization
• Establish design systems and processes that enable autonomous teams
• Foster a culture of customer obsession, rapid iteration, and measurable impact
• Partner with recruiting to attract top talent in a competitive market

Drive Cross-functional Excellence

• Partner with product and engineering to shape product strategy and roadmap
• Collaborate with sales and customer success to understand enterprise customer needsWork with clinical teams to translate complex domain requirements into intuitive experiences
• Influence without authority across a highly matrixed organization

Measure and Communicate Impact

• Define design metrics that connect to business outcomes (adoption, retention, revenue)
• Build the case for design investment through clear ROI demonstration
• Present design strategy and progress to executive team and board
• Champion user needs while balancing technical constraints and business requirements

What You’ll Bring

• 10+ years of product design experience, with 5+ years in leadership roles
• Proven track record leading design for consumer-grade or B2B SaaS products
• Operational execution: urgency and speed of delivery
• Experience scaling design teams from 5 to 15+ people
• Deep expertise in designing complex, data-heavy applications
• Track record of shipping AI/ML-powered products that users trust
• Experience with multi-surface design (mobile, desktop, APIs, integrations)
• Excellence in information architecture and interaction design for complex workflows
• Experience creating and scaling design systems across multiple products
• Ability to thrive in ambiguity and drive clarity for your team
• Background in products with real-time data processing and display
• Experience with voice interfaces or conversation-based products
• Track record in two-sided marketplaces or multi-stakeholder platforms
• Experience with products requiring deep third-party integrations
• Background in companies that have scaled from $100M to $1B+ revenue

Seniority level

Director

Employment type

Full-time

Job function

Management and Design

Industries

Hospitals and Health Care and Technology, Information and Media

Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Paid maternity leave
• Paid paternity leave