Overview

Join to apply for the Director, Post-Sales (Spend) role at Rippling.

About Rippling: Rippling gives businesses one place to run HR, IT, and Finance. It brings together workforce systems that are normally scattered across a company—like payroll, expenses, benefits, and computers—and enables managing and automating every part of the employee lifecycle in a single system.

This role is based in San Francisco, CA. Rippling is an equal opportunity employer and commits to building a diverse and inclusive workforce. For candidates with disabilities, accommodations are available upon request at accommodations@rippling.com.

The Role

We are looking for a pragmatic and growth-minded Director of Spend Management to lead our Post-Sales function across the Implementation and Account Management Teams. You will drive post-sales success, ensure seamless implementation of Spend Management solutions, foster strong client relationships to maximize satisfaction, retention, and growth, and drive consumption of the Business Suite. You will staff and lead teams to meet company objectives for growth, margin, customer adoption, and retention, and develop employees for rotation and promotion. You will report to the VP of Sales within the Sales Organization.

What You Will Do

• Find and hire exceptional talent
• Develop strong implementation and account management teams that meet and exceed quota
• Provide leadership and direction to high-performance teams, including coaching, training, and pace setting
• Create, monitor and manage key input metrics that lead to success
• Find innovative and creative ways to improve and increase performance
• Implement best practices to support consistent and consultative sales and client success processes
• Partner cross-functionally to develop and refine an effective go-to-market strategy
• Lead key customer engagements and interface directly with high-priority customers
• Take an entrepreneurial approach to the role, collaborating with the leadership team to get things done

What You Will Need

• Candidates must have prior experience in second-line leadership—overseeing and managing managers to ensure effective leadership
• Minimum 5 years of experience scaling and managing client-facing sales or account management teams in a fast-paced environment
• Proven track record of team quota attainment via new product sales and/or expansion (license expansion sales may not be relevant)
• Proven leadership and people management skills
• Strong numerical and analytical abilities
• Effective communicator with good people instincts and ability to build trust with a diverse group inside and outside the company
• Hands-on, proactive, with the ability to take on and run various projects outside comfort zones
• Highly organized, self-motivated, detail-oriented with solid follow-through
• High integrity and a long-term view of building a great company
• Courage to challenge the status quo and fix what’s broken when needed

Additional Information

Rippling is an equal opportunity employer and is committed to a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity or expression, age, sexual orientation, veteran or military status, or other legally protected characteristics. We provide reasonable accommodations during the hiring process. To request accommodations, email accomodations@rippling.com.

This role will receive a competitive salary, benefits, and equity. Salary ranges for US-based employees are location-based and linked to the appropriate tier. Final offer amounts may vary based on professional background, experience, and location. In this role, the OTE is $320,000/year (60/40 commission split). Commission is not guaranteed.