Career Opportunities with Equality Health

Find out more about this role by reading the information below, then apply to be considered. A great place to work. Careers At Equality Health Share with friends or Subscribe! Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. Director, Patient Outreach and Engagement Equality Health is an integrated, holistic, and tech-enabled healthcare delivery system focused on improving the health and wellness of diverse populations. Founded in 2015, Equality Health aims to improve access to value-based care for people who have long struggled with navigating the traditional one-size-fits-all U.S. healthcare system. The mission of the company is to provide high-quality care that improves and enhances lives regardless of race, ethnicity, age, or income. Through its supplemental care management services and proprietary technology platform, CareEmpower, Equality Health helps managed care plans and health systems improve outcomes and lower costs for diverse populations while simultaneously facilitating the transition to risk-based accountability. Equality Health supports over 800,000 members and more than 4,000 practice sites and continues to scale rapidly. In 2021, Equality Health partnered with General Atlantic, a leading global growth equity firm, to help drive continued expansion and fuel the next phase of growth as a leading value-based primary care network serving the Medicaid, Medicare and ACA Exchange populations. This strategic investment will enable Equality Health to pursue further geographic expansion, technological innovation and product development while furthering its mission of increasing access to care, lowering costs and improving outcomes for underserved individuals, families and communities. About the Role: The Director of Patient Outreach and Engagement is a compassionate, visionary, and member-focused leader who will drive operational excellence while maintaining an unwavering focus on the human experience behind every interaction. This role requires a strategic and empathetic leader who can balance organizational goals with a human-centered member approach and culture of care. The Director of Patient Outreach and Engagement is responsible for the strategy, design, and execution to meaningfully connect, engage, and advocate for the patients/members Equality Health serves. This leader will bring a collaborative approach to ensure cross-functional alignment of goals and execution and help move strategic partnerships and new initiatives forward. This individual will lead the teams in our contact center and the HUB assignment center. They will provide strategic direction and management of innovative technology platforms to improve the member/patient experience across the Equality Health enterprise. This person must have a strong operational approach, excellent people leadership skills to stay aligned with department priorities while helping evolve early-stage ideas into future-growth initiatives. About the Role: Responsibilities: Team Leadership and Call Center Operational Oversight: Lead and manage the Clinical Outreach and Engagement team (Care Specialists) and HUB team; coordinating activities, referrals, and assignments for all member-facing teams. Manage schedule and work assignments, training, staff performance, and the analysis of related department KPIs aligned to broader company goals. Lead hiring, onboarding, developing, and evaluating staff, including performance management, compensation recommendations, and recognition. Lead the development of member engagement communication and strategy. Ensure that all member-level communication meets organizational goals and maintains compliance standards. Develop and execute innovative solutions to ensure effective member communications, member engagement, and associate clinical and quality outcomes. Act as a voice of the member by bringing feedback, insights, and trends to leadership to influence service design. Technology & Operational Innovation: Understands and operationalizes technologies and data interoperability, including call center systems and Agentic AI partners, to improve member engagement outcomes. Identify, structure, and lead operational improvement initiatives. Facilitate requirements gathering; document business processes and activities required to meet established timeframes. Cross-Functional Collaboration & Stakeholder Engagement: Partner with stakeholders to develop business plans and ensure optimized processes are adopted across teams and other business units. Participate in Provider and Payor meetings, presenting work plans and associated outcomes. Ability to articulate to Payers and Providers the value of EQH member engagement business model, focus on quality, demonstrate effectiveness of methods and collaborate on innovative solutions. Performance Measurement & Analytics: Develop and utilize data and KPIs to monitor and track performance and identify opportunities for process improvement and experience enhancement. Develop and mature dashboards to track performance outcomes and success metrics, and how they affect health outcomes and MLR. Perform quantitative analysis that translates data into actionable insights. Track and analyze key product usage and team productivity metrics while establishing and implementing new reporting tools. Required Knowledge, Education & Experience: Bachelor’s degree in healthcare Field, Business, or a related field of study; or, an equivalent combination of education and/or experience Minimum seven (7) years of progressive professional accountability within a healthcare organization, with a demonstrated focus on member engagement, including direct involvement in member facing or patient outreach, communication strategies, and engagement initiatives. Minimum of three (3) years of increasing responsibility leading teams in a healthcare environment, including accountability with development and oversight of strategic initiatives, operational execution, and staff development within member engagement functions. Proven success in leading a team focused on member engagement/outreach, Excellent verbal and written communication skills and ability to present strategic plans and outcomes achievement. High comfort level with working with clinicians and end users Ability to think strategically and demonstrate the ability to apply innovation concepts to achieve outcomes. Data driven mindset with experience managing performance metrics and using analytics to drive change. Understanding of strategic planning including budgeting, forecasting and operational finance Proficiency with project management, dashboard, and metrics-related tools Mastery of Microsoft Office suite including Excel, PowerPoint, and Word applications Highly Preferred Skills, Abilities & Qualifications: Bilingual Speaking and Reading: English/Spanish Experience with technology systems and data interoperability management. Possesses an agile and growth mindset Knowledge of Agile development methodologies (such as Pivotal Tracker, JIRA, and Confluence) Successful record of prioritizing and managing multiple projects in rapidly changing environments Disclaimer: This job description may not be inclusive of all assigned duties and responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer Equality Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status.

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