Director, Patient Care Services - (RN) Process Improvement

Norfolk, VA

First (Days)

Overview:

The Director, Patient Care Services - (RN) Process Improvement leads, directs and manages high performance teams with accountability for operations, quality, customer service and success of assigned departments and product lines. Areas of responsibility are high volume and have significant strategic and financial impact on current and future success of Sentara Hospitals.

Education/Experience

• BSN (Required)

• 5 years of Nursing Leadership

• 5 years of Clinical Management

• Process Improvement experience (Preferred)

• Med/Surg, Resource Pool, Overflow unit experience (Preferred)

Certification/Licensure

• Active RN License in state of practice or Compact/Multi-State License (Required)

• Basic Life Support (BLS) required within 90 days of hire.

Responsibilities

• Responsible for the coordination of the delivery of high-quality services which meets or exceeds customer expectations.

• Contributes to the success of the organization through achievement of system, hospital and divisional goals.

• Sets the vision and culture, builds ownership and process improvement for sustainable value-added services.

• Provides leadership and administers fiscal, corporate and human resource policies and practices in a multi-skilled, multi-functional environment.

Benefits: Caring For Your Family and Your Career

Medical, Dental, Vision plans

Adoption, Fertility and Surrogacy Reimbursement up to $10,000

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term, Short-Term Disability, and Critical Illness plans

Life Insurance

401k/403B with Employer Match

Tuition Assistance $5,250/year and discounted educational opportunities through Guild Education

Student Debt Pay Down $10,000

Reimbursement for certifications and free access to complete CEUs and professional development

Pet Insurance

Legal Resources Plan

Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Sentara Leigh Hospital, located in Norfolk, VA, is a 274-bed acute care facility that opened in 1903 and relocated to its present site in 1977. Our hospital completed a renovation in 2016, including two new patient towers, a beautiful atrium, and a multi-story parking garage. Sentara Leigh Hospital includes a dedicated Orthopedic Hospital providing patients access to a full continuum of orthopedic care, from the preoperative phase and surgery to rehabilitation and home care services. Along with being a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, we also specialize in orthopedic and spine care, heart, vascular, maternity care, and general surgery. We are also home to the region's only 24-hour hyperbaric oxygen program that helps speed up the healing of carbon monoxide poisoning, wounds that won't heal, infections in which tissues are starved for oxygen, airborne chemical exposures, and scuba diving accidents.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.