Director, Operations Integration and Process Improvement Join to apply for the Director, Operations Integration and Process Improvement role at NextEra Energy Resources Director, Operations Integration and Process Improvement 1 day ago Be among the first 25 applicants Join to apply for the Director, Operations Integration and Process Improvement role at NextEra Energy Resources Requisition ID: 89443

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At Gexa Energy, a NextEra Energy Resources company, we provide reliable low-cost energy solutions. Focused on customer satisfaction, we offer innovative electricity plans tailored to the diverse needs of Texas homes and businesses. If you're passionate about making a difference in the energy industry and delivering exceptional customer experiences, join our team today.

Position Specific Description

Do you want to make a positive impact by ensuring that our operations department is firing on all cylinders and our customers are satisfied? Join NextEra Energy Resource’s retail energy division focused on maximizing customer satisfaction through optimal operational performance. This role leads project management and integrations for M&A growth and systems migrations across operations. The position is responsible for comprehensive process mapping of the "order to cash" workflow to identify risk reduction opportunities and implementing improvements enterprise-wide to drive operational excellence during strategic expansion.

Job Overview

The Director, Operations Integration and Process Improvement will report directly to the Sr. Director of Operations. In this role, they will be responsible for leading the strategic vision for integration efforts around key acquisitions and systems migrations. This role will need to have a clear vision of the goal and ensure that cross functional teams are aligned to achieve that goal. This will include formal project management, including identifying process improvements and implementing solutions to ensure operational excellence for each acquisition. In addition, this role will evaluate current existing processes across the business and recommend and implement solutions to improve these processes. This will include leading offsites, working cross functionally, working with vendors, etc. to be successful. The Director will need to be able to coordinate meetings, lead meetings, coordinate with upper management and lead presentations and communicate directly to upper management. They will need to be comfortable making decisions and working autonomously.

Job Duties And Responsibilities

Accountability for leading the integration of key acquisitions, including project management, strategic decision making, system migrations, process improvements, etc. Accountability for leading a comprehensive review of the order to cash process for the mass markets and commercial businesses, including all process mapping, understanding of key historical issues, identifying risks and controls and implementing fixes near term Develop project plans, process flows, presentations and other forms of communication to present to cross functional teams and upper management Strategic ownership for operations when it comes to optimal processes and integrations Develop solutions when issues arise and implement them Hit key deadlines and determine how to allocate resources within the larger operations organization post-acquisition Identify key integration risks and find and implement solutions Oversight of the project management function to ensure projects are prioritized correctly, costs are managed, and the business delivers on requests Ability to set-up key operational KPIs and metrics to measure and achieve performance Ability to hit deadlines and find resolutions and develop a plan for any in jeopardy or missed Pro-active identification of performance optimization opportunities for the business Ad hoc analytics and deep dives to optimize performance on key issues as necessary Create executive dashboards for key areas to report to executive leadership Performs other job-related duties as assigned Managing complex projects with cross-functional team members Preparing and communicating updates and recommendations through PowerPoint and excel Project management responsibilities, including finishing key projects on time and within budget Vendor and contract management for key operational vendors

The most valuable skills for success in this role will be:

Demonstrated ability to solve complex problems with deeply thought-out solutions Strong written communication and executive presentation skills Strong financial analysis and retail energy acumen Self-starter who takes responsibilities for project outcomes High level of comfort with fast-paced and constantly evolving environments Intellectually curious individual who can learn new topics quickly Highly analytical with strong attention to detail Highly organized and deadline driven individual Ability to prioritize, make decisions and develop project plans Ability to hold themselves and others accountable

Required Qualifications

Bachelor’s – Accounting / Finance / Business / Engineering / IT or related field Experience – 10+ years in retail energy or related field Experience – 7+ years leading a team of individuals in a management capacity Visio or related process flow software Previous experience with project management of systems and/or acquisitions Previous experience with optimizing processes Previous experience within operations and general understanding of key operational processes

Preferred Qualifications

Master’s or advanced degree PMP or related project management related accreditation Knowledge of retail energy billing systems and related operational functions

Job Overview

This position is accountable for developing and implementing a sales operations organization to support Commercial and Industrial customers at various stages of decarbonization. The position will analyze data to inform sales decisions and product development as well as manage the health of sales and the customer experience. Employees in this role will interface with various cross-functional teams to standardize the sales process.

Job Duties & Responsibilities

Develops and implements sales operations process for C&I customers on various stages of decarbonization Manages account executive assignment, deal phase status, sales flow and sales health Develops and implements training of the salesforce and sales pitch strategy Oversees sales reporting and the development and continuity of sales data to inform the sales strategy Manages sales leads from multiple sources Performs other job-related duties as assigned

Required Qualifications

Associate's Degree Experience: 10+ years

Preferred Qualifications

Bachelor's Degree

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group: Exempt

Employee Type: Full Time

Job Category: Finance, Accounting & Business Analytics

Organization: Gexa Energy, LP

Relocation Provided: Yes, if applicable

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com , providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies . Please see our policy for more information.Seniority level Seniority levelDirector Employment type Employment typeFull-time Job function Job functionManagement and Manufacturing IndustriesUtilities Referrals increase your chances of interviewing at NextEra Energy Resources by 2x Get notified about new Director of Operations jobs in Greater Houston . Houston, TX $225,000.00-$250,000.00 2 weeks ago Houston, TX $130,000.00-$150,000.00 1 week ago Houston, TX $250,000.00-$325,000.00 6 hours ago District Operations Manager - Chewy Vet Care - TexasRegional Director of Operations - Houston Houston, TX $127,237.00-$181,784.00 1 week ago Houston, TX $250,000.00-$325,000.00 1 week ago Houston, TX $139,536.80-$232,539.23 1 month ago Regional Director of Operations - HoustonDirector, Operation Control & PerformanceDirector, Supply Chain - Site & Energy InfrastructureHospice Area Vice President of Operations Houston, TX $160,000.00-$180,000.00 3 days ago Executive Director, Ambulatory Operations We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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