Director of US Operations – Undergraduate Admissions (Boston)
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Director of US Operations – Undergraduate Admissions (Boston)Director of US Operations – Undergraduate Admissions (Boston) 3 days ago Be among the first 25 applicants
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In this role, you will build and manage a growing team of full-time counselors and manage the daily business operations of the Boston office. You will report directly to the Director of College Counseling in Beijing, and the role includes oversight of both operations and client relationship management.
Responsibilities:
1. Operations
Supervise US office operations and budget, including office location, logistics salaries, and benefits.
Arrange travel between the US and Beijing for the Boston team for training and application work.
Provide hiring support and manage a team of US-based strategy counselors and counselors.
Report to the Director of College Counseling in Beijing, ensuring timely and effective communication.
2. Undergraduate Counseling
Collaborate with the Beijing-based sales team to close sales for the Boston office with an initial goal of 45 new clients per application cycle.
Establish a culture of customer care and motivate your team to deliver consistently excellent service to our students and parents, with the support of Beijing-based Parent Coordinators.
Independently manage and problem-solve client relationship challenges escalating issues to the Beijing office as appropriate.
3. Additional Responsibilities
Assist in the management of Due West's relationships with schools and education partners in the US, and in the execution of US-based programming
Foster the spirit of Due West identitv and close relationships between the Boston and Beijing offices.
Qualifications Required:
Bachelor's degree or higher from a competitive American institution
3 or more ears' experience in a leadership or management role
Desire to work on a multi-cultural team in an international environment
Strong English writing, critical thinking, and and problem-solving skills
Desire to lead others to exceed clients' expectations and expand operations
Qualifications Desired:
Significant experience in a business operations role
Previous experience as an education counseling or admissions professional
Public communications and direct customer service experience
Seniority level Seniority levelDirector
Employment type Employment typeFull-time
Job function Job functionManagement and Manufacturing
IndustriesHuman Resources Services
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- Location:
- Boston, MA
- Salary:
- $200
- Job Type:
- FullTime
- Category:
- Management And Consultancy