Do you believe that anything is possible – with the right talent and optimum environment?

Are you in the middle of the action during a team party – throwing water balloons or hyping up the team?

Do you take pride in knowing more than "just names" of 400+ team members that work with you?

Are you someone who is known for not shying away from the tough conversations, being someone others model after? Telling the truth with compassion, honesty and vision?

When solving challenges do you think about the larger systems at play and give as much attention to the detail?

Have you been described as someone who works with purpose?

POSITION OVERVIEW:

As the executive leader within the Team Member Engagement Department at Congressional Country Club, the Director of Team Member Engagement is responsible for leading and developing a growing human resources and talent management team while driving comprehensive people and culture strategy. This role oversees a team of talent people and culture professionals, with an emphasis on building relationships and developing leadership excellence across the Club.

Grounded in operational excellence and proven methodologies, this position focuses on building world-class systems that support the complete employee lifecycle: selection, onboarding, integration, training, development, rewards & recognition, total compensation, and analytics. The Director will continue to elevate our culture to better heights while ensuring every team member embodies our Core Values: Obsess Over Member Hospitality, Be a Thriving Team Member, and Develop Yourself and Others.

This role requires a hands-on leader who combines strategic vision with daily operational involvement, fostering trust, motivation, and barrier removal while maintaining a commitment to continuous learning and team member development.

KEY RESPONSIBILITIES:

Strategic Leadership & Culture Development:

• Drive people and culture strategy through relationship building and leadership development across all levels of the organization
• Embed Core Values through innovative culture-building initiatives, storytelling, training, and daily operations
• Lead annual strategic workforce planning utilizing discussion-based analysis with 5-year outlook, incorporating workforce and compensation blueprints ahead of budget planning
• Create and maintain systems ensuring consistency between organizational values and actual practices
• Build transparent decision-making processes that empower team feedback and collaboration

Team Leadership & Development:

• Lead and manage a team of talented department heads including Talent Acquisition & Development, Compensation, and HR Management
• Provide consultation and support to 70+ leaders and 400+ team members across the organization
• Develop department leaders through coaching, mentoring, and relationship building
• Make all team members feel valued and empowered, regardless of position level
• Foster innovative idea-sharing and create an environment where team members feel comfortable contributing

Operational Excellence & Process Management:

• Spend time daily in operations, maintaining visibility and connection with all team members
• Model and inspire removal of barriers and streamline processes to make it easier for team members to perform their jobs
• Understand, connect and support monthly financial reviews to challenge and establish FTE annual counts to maximize resources while elevating member experience
• Build systems that support world-class club operations and member satisfaction

Talent Management & Analytics:

• Oversee end-to-end talent acquisition using structured, strengths-based tools and behavioral interviewing
• Grow and reinforce industry-leading selection processes recognized for driving organizational culture success
• Utilize predictive talent analytics to minimize turnover and enhance team performance
• Oversee the design and implementation of comprehensive learning and development programs across all roles and departments

Compensation & Benefits Excellence:

• Enhance and maintain best-in-class team benefits package while managing cost growth
• Lead compensation strategy and total rewards programs
• Serve as the Club retirement plan administrator and fiduciary
• Ensure equitable and competitive compensation structures that support retention and attraction

QUALIFICATIONS:

• Minimum 8-10 years of progressive experience in People & Culture or Human Resources, with demonstrated leadership responsibility
• Proven track record leading organizational and cultural transformation initiatives
• Experience managing cross-functional teams and multiple department heads
• Strong background in strategic planning, workforce planning, and budget management
• Demonstrated expertise in talent acquisition, learning & development, and compensation management
• Experience with behavioral interviewing, structured assessments, and talent analytics
• Prior leadership experience in hospitality or service-oriented organizations strongly preferred

INTERPERSONAL SKILLS NEEDED:

The ability to motivate and influence senior-level leaders is critical to this role, requiring significant influence-building and trust development capabilities. Work where there is energy. Success requires understanding the operation and the needs of the frontline team members through genuine relationship. Combined with obtaining cooperation and agreement on important outcomes through complex, senior-level dialogue, coupled with exceptional written and verbal communication skills. The position demands a leader who can genuinely care about people while actively helping them achieve success.

LEADERSHIP CHARACTERISTICS:

Trust-Builder: Present truth in appropriate and helpful manner while maintaining integrity and transparency

Motivational Leader: Generate innovative culture-building ideas that create team cohesiveness and make every team member feel valued

Visible Presence: Comfortable spending time daily in operations, seeking to remember everyone's name and maintaining personal connections

Barrier-Remover: Ensure processes support rather than hinder team member success, consistently removing obstacles to peak performance

Inspirational Developer: Create environments where team members feel comfortable sharing innovative ideas and are genuinely supported in achieving success

Continuous Learner: Personally committed to ongoing learning and maintaining solid self-awareness of strengths and development opportunities

OTHER SKILLS NEEDED:

Ability to foster collaboration across divisions, functions, and all organizational levels. Expertise in process improvement, adult learning, organizational development methodologies, and talent acquisition best practices. Proven ability to perform multiple tasks in high-pressure environments while maintaining comfort with complexity, ambiguity, and change. Experience with crisis management, vendor relations, and technology integration preferred.

SCHEDULE & LOCATION: This is a full-time, in-office position based at Congressional Country Club.

JOIN OUR TEAM: If you're ready to lead a world-class people and culture organization, drive transformational change, and build systems that elevate our club community to global recognition, apply today.

Congressional Country Club is an Equal Opportunity Employer (EOE).

Job Posted by ApplicantPro