Director of Strategy, Analytics & Business Operations, Chicago

Director of Strategy, Analytics & Business Operations

34 Days Old

About Pinch
Pinch is a tech-enabled marketplace empowering healthcare entrepreneurs to launch and grow thriving aesthetics practices without leaving their day job. We're building a startup that helps Nurse Practitioners focus on delivering aesthetics services to clients in the comfort of their own home. Pinch is founded by a surgeon and a former SpotHero executive, funded by Chicago's top venture capitalist firms, scaling quickly and looking for a key leader to join our team.
Role Overview
We're seeking a highly driven, analytical, and execution-focused Director of Strategy & Operations to serve as the right hand to our CEO. This is a high-ownership role for someone who thrives in both strategy and execution-able to zoom out to see the big picture and dive in to get things done. You'll be responsible for launching and scaling new markets, owning data and reporting, and driving strategic projects from ideation to delivery. You'll get to act as a strategic thought partner to the CEO, providing analysis, insights, and execution support across the business.
Key Responsibilities
Market Launch & Scaling

Lead new market launches end-to-end-planning, execution, and post-launch growth in partnership with supply, demand and operations teams
Run weekly business review and monthly retros for market performance
Own ideation, experimentation and strategies to accelerate market growth
Own the playbooks and project management for scaling nationally

Data & Analytics, Reporting Project Management, & Planning

Own from ideation through development and analysis all company dashboards, KPIs, analytics (Looker, Google Sheets, PostHog) and ad-hoc financial analysis
Ensure the business is running on accurate, timely, and actionable data the team understands
Lead or assist with business reviews, retros, and planning sessions
Work closely with CEO on financial planning and analysis

Lead and own Special Projects

Drive strategic initiatives from idea to launch-structuring ambiguous problems, identifying opportunities, and delivering results.
Types of projects may include:

Developing strategies to increase provider utilization
Optimizing workflows to help internal teams have more impact
Building strategic partnerships to expand client acquisition
Playing product manager on select technology projects
Researching new services offerings for clients or providers
Leveraging SaaS tools and AI to automate repetitive processes
Owning a recruiting process to onboarding new team members
Optimizing our unit economics and internal processes
Owning the new product pipeline

Requirements
Qualifications

7 to 10+ years of high growth startup experience and 2+ years of consulting/banking
Proven ability to launch and scale initiatives in ambiguous, fast-moving environments
Exceptional analytical skills and P&L fluency
Strong project management skills with a track record of delivering cross-functional results
Clear communication and executive presence; able to influence at all levels.
High bias for action, resourceful, and comfortable rolling up your sleeve
Fluent in software and process optimization (e.g. Notion, Zapier, AI tools)
Excited to work hard, have startup scrapiness and get stuff done fast
Excited to work in person and also able to work effectively remotely
Open to occasional travel to support business initiatives across the country

Benefits
Why Join Pinch

Excited to scale a startup focused on empowering healthcare entrepreneurs
High autonomy and visibility, reporting directly to the Founder/CEO
Work at the intersection of healthcare, technology, and entrepreneurship
Equity upside and growth opportunity in a high-velocity startup
Work with a passionate, hard working, nice and smart team every day

Compensation & Benefits

Cash compensation for seed/Series A startup+ equity commensurate with experience
Good health, vision, dental benefits with more coming very soon
Flex PTO + hybrid work environment
Free and discounted aesthetics treatments

Apply

Location:: Chicago
Job Type:: FullTime

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