Status: Full-Time Year-Round

Salary: Based on Experience

Hours/Days: Vary

"Bachelor's Degree in Hospitality and/or 5 years of experience in the fine establishment hospitality industry"

Summary of the main function/purpose of the position: This individual is responsible for creating, maintaining, and continually improving service delivery to resort guests and owners. Must maintain the highest level of professionalism and service from event conception to the end. Key Principal duties/responsibilities (5-8): Planning and follow-through on all special events and weddings. Develop, document, train, and enforce policies and procedures as they relate to weddings and special events. Develop, communicate, direct, and maintain product and guest service standards. Organize and execute strategic and tactical human resource plans. Balance service satisfaction objectives with financial and business objectives. Create, implement, and monitor methods of cost control in coordination with the Director of Club Operations throughout the area of responsibility. Respond to guest and homeowner concerns as needed on a personal basis. Possess the ability to easily resolve conflict. Ability to interact and communicate with a wide variety of people (including Bridezillas). Must be proficient in budget creation, forecasting, and revenue generation techniques. Maintain accounting and audit skills to monitor department performance and take corrective action as needed. Assist with short and long-term Special Events Department planning. Assist in the development of the annual strategic plan. Familiar with resort operating systems, including the point of sale, credit card processing, front office operations, restaurant operations, and room rental procedures. Knowledge and implementation of Risk Management, MSDS, OSHA, and guest safety initiatives. Ensure resort and employee compliance. Apply legal and regulatory compliance in a daily practice. Ensure communication systems for weddings and special events are in place to promote owner, guest, and employee relations, including newsletters, closed-circuit television programming, flyers, eblasts, websites, etc.

Occasional duties or projects which may be performed at irregular intervals: Assisting in other areas of the resort Appraise employee productivity and efficiency for the purpose of recommending promotions or other changes in status Discipline employees Plan the work Determine the type of materials, supplies, machinery, equipment, or tools to be used or merchandise to be bought, stocked, and sold

III. Accountability: Areas in which the position is accountable/responsible:

Records: Yes

Safety: Yes

Customer Service: Yes

DeptSpecific: Supervisory Responsibility:

Customarily and regularly direct the work of at least 2 full-time or their equivalent (1 full-time at 40 and 2 half-time at 20 hours each, are equivalent to 2 full-time employees).

Various positions dependant upon a particular event or function

Set and adjust their rates of pay and hours of work

Direct the work of employees

Appraise employees' productivity and efficiency for the purpose of recommending promotions or other changes in status

Handle employee complaints

Discipline employees

Plan the work

Determine the techniques to be used

Apportion the work among employees

Determine the type of materials, supplies, machinery, equipment, or tools to be used or merchandise to be bought, stocked and sold

V. Educational and/or equivalent in experience requirements:

Bachelor's degree/diploma in Hospitality or equivalent, with additional experience

Specialized or technical educational requirements:

Certification or licensing requirements:

Valid Florida Driver's License

VI. Specialized equipment or machines used in the course of the duties of the position.

Personal Computer, printer, calculator, and standard office equipment and machines as required.

VII. Physical demands:

While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear. The employee is frequently required to stand, sit, and walk. The employee may occasionally be required to reach with hands and arms. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

VIII. Work Environment:

Office environment with a normally moderate noise level.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

IX. Additional Remarks:

Ability to work with minimum supervision and a high degree of autonomy.

This position must have the ability and willingness to handle various tasks in other departments as well as their own.