Overview Director of Software Experience - Digital
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Job Description Summary
Responsible for leading a team in crafting user experiences across our Digital portfolio of products, which range from end-to-end oncology care solutions to AI-driven Intelligent Protocoling apps.
Job Description
Essential Responsibilities:
Lead and mentor a global team of UX professionals, building a culture of engagement creativity, collaboration and continuous learning
Collaborate on a daily basis with Experience Design’s UX Research personnel and our Human Factors engineers
Work closely with cross-functional stakeholders (engineering, clin apps, product management, quality and regulatory, marcomms) to align on strategic objectives, product roadmaps and design priorities for the Digital business
Champion a people-centered design approach, leveraging insights from design and market research/feedback to inform design decisions
Develop metrics for design success. Monitor, measure and adjust designs accordingly in conjunction with Product Managers and Engineering
Leverage our Ethos Design System (EDS) to guide design deliverables to meet business objectives, ensure portfolio consistency and streamline product development to enhance user productivity and customer satisfaction
Drive end-to-end product experience concepts to not only support user workflows, but build a foundation for the development of added-value services
Oversee the creation of comprehensive design documentation and communication materials, ensuring clarity and alignment among project stakeholders, using tools such as Rally, Confluence and Aha!
Collaborate with other design teams to share best practices, processes, and toolkits
Lead with a lean mindset and employ agile methods
Help build a shared understanding and POV on AI, how it is applied in workflows and what the implications for care teams and patients are
Use your extensive background in UX design to lead the team in the exploration of alternative interaction paradigms such as voice, gesture, motion detection, etc.
Foster strong relationships with key customers and stakeholders, soliciting feedback and insights to inform product improvements and innovations and drive customer-centric decisions
Advocate for a people-centered approach to problem-solving within the organization
Stay abreast of industry trends and emerging technologies in digital healthcare and imaging, incorporating relevant insights into our design strategies and initiatives
Qualifications/Requirements
Bachelor’s/Master’s Degree in a relevant design discipline or equivalent work experience
Minimum 8 years of professional experience in UX/UI design with at least 4 years in a leadership and management role
Proven track record of successfully managing complex design projects in a matrixed organization, driving impactful outcomes at an enterprise level
Deep understanding of people-centered design principles and methodologies, with proven experience applying them in the healthcare or medical technology industry
Strong communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization
Proficiency in design tools such as Figma, Adobe CS, as well as collaboration platforms like Miro
Legal authorization to work in the U.S.
Desired Characteristics
Passion for healthcare and a genuine desire to make a positive impact on patient care outcomes
Strong leadership presence and the ability to inspire and motivate cross-functional teams
Strategic thinker with a keen eye for detail and a bias for action
Ability to lead conflict resolution and change management initiatives
Customer-focused mindset with empathy, creativity, and humor
Willingness to travel as needed to connect with team members, stakeholders, and partners globally (no more than 20% of your time, but likely less)
Relocation Assistance Provided: Yes
Seniority level Director
Employment type Full-time
Job function Engineering and Information Technology
Industries Hospitals and Health Care
GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Employment is contingent upon successful completion of a drug screen where applicable. Some customers may have vaccination mandates.
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