Director of Service, Fayetteville

Director of Service

59 Days Old

Job Description

Benefits:

Bonus based on performance
Competitive salary
Paid time off

We are looking for a detail-oriented leader with a highly developed technical aptitude and communication skills in home inspection language and client support. Our Director of Service is keenly astute in reporting language with the ability to maintain consistency of product and service within the department. We are looking for a self-driven, results-driven, teachable team player who thrives in an environment of teaching and motivating. This role demands someone who is not afraid of change or a challenge, is able to lead by example, and does not mind working in the trenches when the need arises. This person will also handle the more difficult and delicate matters with finesse, professionalism and expertise. We want a team player capable of not only developing the programs and systems for inspection processes and Quality Assurance, but also able to teach and coach others to utilize them to their fullest potential.

Job Standards

Primary Objectives

Teach, lead and motivate team members to achieve operational goals and objectives
Ensure Inspectors are properly trained and supervised
Develop, implement and oversee accountability programs and procedures to ensure the team maintains above average standards
Develop and monitor metrics to ensure quality of inspections, client relations, and realtor relations.
Handle client concerns that require field intervention; follow through until resolved
Act as eyes and ears of company with regards to Inspector attitudes and professional health
Assist with reporting software improvements and upkeep
Perform inspections as needed to cover gaps and/or emergencies
Stay abreast with current trends, laws, rules and regulations pertinent to the inspection industry
Implement updates to procedures when required for legal compliance

Regular Work Activities

System development, implementation, and management
Motivate and inspire team members
Audit team member reports
On site evaluations of team members
Assist with reporting software
Goal setting and accountabilities for department: weekly, monthly, quarterly, annually
Perform inspections as needed
Train, develop and coach team members

Management Responsibilities

Must be self managing
Monitor ISN to ensure completion and delivery of inspection reports within 24 hours of the inspection.
Responsible for communicating and leading team members to meet company goals
Hold weekly team meetings with focus on accountability and team/individual action items (WIG Meetings)
Report accountability measures to Director of Operations and Director of Growth
Provide oversight of team members;
- Track team metrics on an ongoing basis
- Maintain a record of team members training needs and completion history
- Train and develop team members
- Assist team members as needed in and out of the field
- 24hr turnaround report-calling on anyone over 29hrs
Review and approve all NC ride-along forms and reimbursement requests for turn-ins.
Assist with developing and improving training manuals and tools
Manage client concern process that require field intervention ensuring company protocols are followed.
Assist the Director of Growth in marketing and client relations.
Additional tasks as assigned

Key Skills

Teachable/coachable
Strong attention to detail
Strong verbal communication skills
Exceptional organizational skills
Ability to professionally handle development of all team members and train future leadership
Ability to actively listen and remain calm under pressure in confrontational situations
Ability to interpret and analyze data
Concern about doing things the right way

Experience / Training

Licensed to perform all inspection and related services - Preferred
Inspection experience - Preferred
Customer service/relations experience - Preferred
Building experience - Beneficial
Training experience - Preferred

Apply

Location:: Fayetteville
Category:: Business

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