Director of Service Management

New Today

Location(s)
CORP-Randolph-Chicago-IL, Downers Grove, Illinois

Details

Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

Kemper is seeking to hire a Director of Service Management at our corporate Chicago or Downers Grove, IL location. The position reports to the VP of IT Infrastructure, and you will be responsible for ownership and oversight of ServiceNow, Process Oversight, and Governance of associated ITSM process and SPM support.

The Director will oversee the ServiceNow Administration and Service Management teams. You will have direct responsibility for the processes with the ITSM and SPM modules utilized by the technical and business teams and integration of end user operational processes. Manage blended teams of internal employees and external MSP resources. Be responsible for ensuring effective reporting is available to users and leadership within the organization. Lead the Process Oversight and Governance Team which enables process improvement and education of ITSM processes across the organization. This role is responsible for effective adoption and execution of ITSM processes to ensure regulatory compliance as applicable.

Position Responsibilities


Position Qualifications


The range for this position is $108600 to $180900. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is eligible for an annual discretionary bonus and Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc.)

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate.

We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.

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Location:
Chicago
Job Type:
FullTime

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