Position Title: Director of Revenue Cycle Management Reports To: CEO Location: New York, NY (Hybrid) FLSA Status: Exempt

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Position Summary: The Director of Revenue Cycle Management will serve as the point person between ModernMD leadership, critical vendors, and investors to ensure that Revenue Cycle Management and business reports are accurate, timely, helpful, and actionable. Day to day, you’ll bring together simple, reliable views of what’s happening - daily visits, trends by site and provider, payer mix, initiative performance and turn that into clear recommendations.

What you’ll do:

Vendor liaison & performance Be the primary contact for our RCM vendor; run weekly check‑ins and a monthly review with clear action items. Keep SLA scorecards current (clean claim %, lag, denial mix, DSO, net collection %); raise concerns early and track fixes through completion.

RCM dashboard ownership Own the requirements, accuracy, and on‑time delivery of the RCM Dashboard (exec + site/provider views). Send weekly and monthly KPI packs with a short “what changed / what we’re doing about it” summary.

Business analytics Make sure our vendor delivers a clean daily snapshot: total visits, per‑site volumes, provider trends, new vs. established, acuity proxies, wait times. Look at conversions (online scheduling vs. walk‑ins), marketing impacts, and seasonality; flag odd dips/spikes by provider or time block. Break down payer mix and ARPV by site/provider and call out opportunities (coding education, scheduling templates, hours tweaks).

Decision support & follow‑through Turn insights into practical, testable steps; track the results and scale what works. Partner with the COO/Site Leads on flow/throughput and with the Coding Lead on education priorities (using vendor‑reported denial patterns). Support ModernMD’s new initiative analytics when useful (volumes, retention, patient demographics, churn, etc.).

Cash & forecast support Team with Finance to explain cash vs. forecast by payer bucket; make sure vendor data is timely and audit‑friendly for close.

What you bring: 3–6+ years in healthcare analytics, RCM performance; urgent care/high‑volume ambulatory is a plus. Comfortable with ECW/eBO outputs and a BI tool (Power BI/Tableau/Looker), which is not yet implemented. Strong Excel; some SQL helps but isn’t required. Working knowledge of payer mechanics (Medicaid MCO, Commercial, No‑Fault, Workers’ Comp) and common denial types. No billing work required.

Nice to have: Experience reconciling reports to bank/GL. Familiar with provider productivity analytics, scheduling templates, and staffing models. Comfortable with simple A/B tests for operational changes.

Role setup: Schedule: Full‑time, hybrid; daily huddles + weekly vendor/ops reviews. Environment: Office/Work from home hybrid; mostly computer‑based; rare light travel across Brooklyn/Queens. Comp: Salary + performance bonus tied to KPI targets; full benefits.