Description & Requirements

Find out if this opportunity is a good fit by reading all of the information that follows below. Be part of something great. Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. The Director of Quality, Risk & Compliance plays a critical leadership role in ensuring organizational excellence by developing, implementing, and overseeing frameworks that promote quality assurance, mitigate risks, and ensure compliance with regulatory, legal, and industry standards. The role collaborates with cross-functional teams to identify, assess, and manage risks while proactively addressing compliance gaps and ensuring adherence to applicable laws and ethical standards. Additionally, they provide strategic guidance on quality and risk management, lead audits, and drive initiatives that enhance operational efficiency, reduce liabilities, and build stakeholder confidence. By aligning quality, risk, and compliance efforts with organizational objectives, the Director supports sustainable growth and maintains the organization's reputation for excellence. Salary : £101,000 - £106,000 Closing date : 6pm on Wednesday 13th August Benefits include: 25 days annual leave Holiday trade scheme Flexible benefits package 9% combined pension PMI Key contacts and relationships Internal: Technology team, Strategic initiatives team, Client services team, Product management & service design team External: Clients, Vendor management team of key technologies Responsibilities Strategic Leadership : Provide direction and oversight of the development and implementation of a comprehensive QRC strategy aligned with the organisation's objectives. Act as a trusted advisor to senior leadership, integrating QRC initiatives into business operations to foster continuous improvement. Quality Assurance & Improvement : Oversee Quality Management Systems (QMS), monitor KPIs, and lead audits and evaluations to ensure high-quality service delivery and customer-centric processes. Risk Management : Develop and maintain a Risk Management Framework, oversee business continuity planning, and monitor emerging risks to proactively address threats. Compliance Oversight : Ensure compliance with all applicable standards, lead engagement with regulators, and develop policies and training programs to embed compliance. Policy and Procedure Development : Develop and update policies supporting QRC objectives, ensuring strategic alignment. Incident and Issue Management : Investigate and resolve breaches and risk events, ensuring preventive measures are in place. Reporting and Stakeholder Communication : Provide regular updates on QRC performance, risks, and compliance to leadership and stakeholders. Essential Skills and Competencies Strategic thinking and vision Deep knowledge of regulatory, legal, and industry standards Risk management expertise Knowledge of Quality Assurance and continuous improvement frameworks Exceptional communication and data-driven decision-making skills Growth-oriented mindset, solution-focused, and proactive leadership Maximus Competencies Respect, effective partnership, innovation, customer focus, compassion, responsibility, and integrity EEO Statement : Maximus is committed to diversity, equity, and inclusion. We support a culture where all individuals are treated fairly. We are a Disability Confident Leader, offering a guaranteed interview scheme for applicants with disabilities who meet the minimum criteria. Salary Range : £101,000 - £106,000

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