Description & Requirements

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. Be part of something great. Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. The Director of Quality, Risk & Compliance plays a critical leadership role in ensuring organizational excellence by developing, implementing, and overseeing frameworks that promote quality assurance, mitigate risks, and ensure compliance with regulatory, legal, and industry standards. The role holder collaborates with cross-functional teams to identify, assess, and manage risks while proactively addressing compliance gaps and ensuring adherence to applicable laws and ethical standards. Additionally, they provide strategic guidance on quality and risk management, lead internal and external audits, and drive initiatives that enhance operational efficiency, reduce liabilities, and build stakeholder confidence. By aligning quality, risk, and compliance efforts with organizational objectives, the Director plays a pivotal role in supporting sustainable growth and maintaining the organization's reputation for excellence. Salary - £101,000 - £106,000 Closing date - 6pm on Wednesday 13th August Benefits include : 25 days annual leave Holiday trade scheme Flexible benefits package 9% combined pension PMI Key contacts and relationships Internal Technology team Strategic initiatives team Client services team Product management & service design team External Clients Vendor management team of key technologies Strategic Leadership Provide direction and oversight of the development and implementation of a comprehensive Quality, Risk, and Compliance strategy aligned with the organisation's goals. Act as a trusted advisor to senior leadership, providing guidance on risk mitigation, compliance, and quality assurance. Lead the integration of QRC initiatives into business operations to foster continuous improvement and compliance. Quality Assurance & Improvement Oversee Quality Management Systems (QMS) to ensure high-quality service delivery. Support the definition, monitoring, and reporting of KPIs and quality metrics. Lead audits and evaluations to identify and improve inefficiencies. Champion customer-centric operational processes. Risk Management Develop and maintain a Risk Management Framework, identifying and mitigating risks. Lead business continuity and disaster recovery planning. Monitor industry risks and adjust policies proactively. Provide risk insights and reports to leadership. Compliance Oversight Ensure compliance with all applicable standards and regulations. Engage with regulators and certifying bodies. Develop policies, procedures, and training for compliance. Monitor and address compliance breaches. Policy and Procedure Development Create and update policies supporting QRC objectives aligned with strategic goals. Incident and Issue Management Investigate and resolve compliance breaches and risk events. Reporting and Stakeholder Communication Provide regular updates on quality, risk, and compliance to leadership and stakeholders. Strategic Thinking and Vision Develop and implement long-term QRC strategies aligned with organizational objectives. Integrate QRC frameworks into business operations for continuous improvement. Stay aware of emerging risks and industry trends for proactive policy adjustments. Deep Knowledge of Regulatory, Legal, and Industry Standards Understand relevant legal and regulatory frameworks such as GDPR, ISO standards, and health & safety laws. Familiarity with global compliance standards for multi-jurisdictional organizations. Experience with audits and managing regulator relationships. Risk Management Expertise Design and implement comprehensive Risk Management Frameworks. Understand business continuity and disaster recovery strategies. Assess complex risks and advise stakeholders. Quality Assurance and Continuous Improvement Knowledge of QMS and frameworks like ISO 9001, Lean, Six Sigma, TQM. Define and report on KPIs and quality metrics. Lead process improvement initiatives. Individual Competencies Exceptional Communication Data-Driven Decision Making Growth-Orientated Mindset Solution focused Detail-Orientated Proactive and Agile Execution Results Driven Adaptive Leadership Learning Agility Emotionally Intelligent Leadership Maximus Competencies Embraces Respect Partners Effectively Creates Innovative Solutions Focuses on the Customer Demonstrates Compassion Takes Responsibility & Acts with Integrity EEO Statement Maximus is committed to diversity, equity, and inclusion. We support applicants with disabilities through the Disability Confident scheme, including guaranteed interviews for eligible candidates. Adjustments will be considered during recruitment. Minimum Salary: £101,000 Maximum Salary: £106,000

#J-18808-Ljbffr