POSITION OBJECTIVE Design, develop and implement developmentally appropriate children’s programs. Utilize safe, fun, interactive and hands-on activities that provide learning as well as entertainment. Include programs designed solely for children and programs for families. To ensure that the activities are operating in a smooth and professional manner at all times. To ensure that all associates are appropriately trained. Formulate, maintain and supervise all departmental policies, procedures, regulations and standards, within established guidelines, while striving toward total member/guest satisfaction.

ESSENTIAL JOB FUNCTIONS Responsible for supervising the efficient and professional running of the Activities programs. Ensure all resort member/guest requests and satisfaction is of utmost importance. Handle resort, members’/guests’ issues immediately and effectively. Lead by setting a superior example in carrying out all responsibilities and duties. Provide “Above and Beyond” hospitality towards all resort members/guests. Be highly familiar and adhere to all Crescent policies, procedures and standards. Assist all associates with questions and/or problems which might occur. Create a productive and positive atmosphere at all times; have a good relationship with all associates and all departments. Obtain and maintain knowledge about events, promotions, etc. Develop knowledge about frequent resort members and/or resort guests. Ensure all associates are very familiar with all aspects and areas of the Resort. Activities program attendants are considered outside concierges. Be familiar with all emergency plans and be able to act upon them. Ensure that the work area is always clean, neat and organized. Constantly ensure daily resort member/guest charges are accurate and member and/or room numbers are confirmed on Daily Room List. Ensure that all supplies for Activities programs are well maintained. Ensure all necessary equipment is working properly. Notify Maintenance or IT of any issues in responsible areas or Resort wide when noticed. Hire, train and develop staff. Continuously research new ideas, programs, etc. Work with Conference Services on groups/events to ensure all necessary information is received in order to accurately give childcare quotes. Work with Conference Services to ensure all rooms, equipment and supplies necessary for scheduled groups/events are accurately prepared for and supplied. Review weekly schedule and adjust according to occupancy and budget. Responsible for maintaining financial records pertaining to Activities. Oversee Kids’ Club, Activities including assisting with staffing, purchasing, budgeting and programs. Plan, organize, execute and oversee all daily recreational activities. Ensure that all SOP’s are up-to-date and adhered to. Prepare, submit and review budgets Ensure all necessary supplies for Activities are stocked and order as needed. Full-Time Management position that requires a flexible schedule ability to work weekends and holidays. A varied schedule.

EMPLOYMENT STANDARDS Four-year college degree in education/recreation field or combination of education and experience preferred. Two years’ experience in working in and creating youth programs. CPR certification is required. Community First Aid is required. Report to work on time with proper uniform. Must have strong interpersonal and organizational skills. Speak, read and write in English. Knowledge of Time Saver software is helpful. Proficiency in Microsoft Office applications. Type 40 wpm. Be familiar with cultural differences in order to meet all different customer needs. Be able to work according to the budget and control costs. Be knowledgeable about etiquette and protocols.

EDUCATION AND EXPERIENCE A high school diploma or equivalent.

PHYSICAL DEMANDS While performing the duties of this job, the employee will be required to stand for extended periods of time, sometimes in the same place. The job will entail constant communication at all times to communicate where you are and to communicate the task at hand. The job will require you to use your hands constantly for cutting, grabbing, lifting, washing, touching, sensing and holding items. You will be required to walk often at a safe pace. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. Must be able to withstand high temperatures behind the line.

WORK ENVIRONMENT The employee will be indoors and occasionally outdoors during the day.