Overview

The Director of Patient Engagement is responsible for providing leadership, process development, management and general oversight of all patient conflict throughout GSDM. The Director conducts investigations, provides resolutions, meets with community stakeholders to answer questions. The Director is responsible for the development and implementation of training and patient resolution in partnership with assigned department. The Director of Patient Engagement plays a critical role in the overall success of patient care throughout GSDM and the development of patient interaction with current students and faculty.

Responsibilities

• Provide leadership, process development, management and general oversight of patient conflict across GSDM.
• Conduct investigations, provide resolutions, and meet with community stakeholders to answer questions.
• Develop and implement training and patient resolution in partnership with the assigned department.
• Support the development of patient interaction with current students and faculty to enhance patient care outcomes.

Qualifications

• Bachelors degree required; J.D. preferred, in Mediation/Healthcare Law.

Details

• Job Location: Boston, MA
• Position Type: Full-Time/Regular
• Salary Grade: Grade 50
• Posted Date: 9/18/2025
• To apply, visit: https://jobs.silkroad.com/BU/External/jobs/315921

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.