Job Title: Director of Operations

Reports to: Chief Operating Officer

With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Our vision is to reestablish the neighborhood bakery café as the heart of the community around the world.  Paris Baguette’s mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone.

If you are someone who has heart, wants to spread joy, nourish community and is ready to rise to the occasion, we are looking for you to join our growing team!

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WHAT WE ARE HUNGRY FOR

As the Director of Operations, you are responsible for all aspects of Paris Baguette’s day-to-day and ongoing bakery café business operations. The Director of Operations is responsible for strategically planning within their market, focused on KPI’s, goals, people, and company initiatives, with the mission of bringing expertly crafted brewed and baked goods to our guests, through a warm and welcoming bakery café experience, that delivers joy to everyone!

KNOWLEDGE AND RESPONSIBILITIES

• Implement both short and long-term tactical and strategic plans in accordance with business goals and objectives for operations in the North American market.
• Achieve budget across several different metrics, including, but not limited to sales, net profit,  guest experience, internal and external audit scores
• Provide direction to the team creating a positive working environment and supporting a high-performance culture through open communication and supportive leadership.
• Report regularly to Chief Operating Officer on the company performance metrics, including, but not limited to: Sales, Guest experience, profitability, brand compliance, & team development.
• Ensure consistent follow up occurs, around vital company initiatives
• Coach, mentor and address / advise on team member performance
• Consistently serve as a business partner to our franchisees, ensuring their cafes are consistently performing at a high level, aligned with brand standards
• Work collaboratively with cross functional department leaders to ideate and implement processes
• Ensure and participate in a monthly feedback cycle and annual compensation review process
• Budgeting and financial planning
• Actively support new market growth and expansion
• Participate and offer guidance on new site selection
• Drive the implementation of best in-class business practices that promote operational excellence across the company
• Oversee the continuous improvement process for operational processes and performance; make recommendations for improvements as required
• Maintain all equipment in excellent condition and appropriately plan for any equipment maintenance and replacement needs as required
• Uphold all product standards for quality and merchandising
• Ensure organizational compliance with all related legislations and policies
• Monitor and maintain guest services in accordance with the company mission and goals
• Ensure organizational compliance with all health and safety related legislation
• Ensure of a safe and healthy working environment for all team members ensuring adherence to health and safety policies and programs
• Other duties, as assigned

WHAT YOU NEED:

• Bakery café experience
• Minimum 5 years of experience in fast paced, growth organization
• Progressive leadership experience in a fast-paced and rapidly growing retail environment with a proven multi-unit restaurant operations background
• A flexible, adaptive, upbeat, open, and dynamic management style with a successful record of managing operations leaders and team members
• Passion for people! The qualities of an engaged leader who has a passion for empowering, inspiring, motivating & developing team members
• Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment
• Feedback is a gift! Ability to provide constructive feedback and recognition to every member of the organization, to ensure we have an open and transparent culture of high performance standards.
• High emotional intelligence with the ability to work with and manage diverse teams by being highly empathetic, intuitive, self-motivated, and driven
• A ‘Teams Win' mindset that fosters a collaborative and engaged teamwork environment
• A 'Brand Ambassador' style with an excellent knowledge of and commitment to Paris Baguette's Mission, Vision, Brand Values and Culture
• Love of travel! Ability to commute to all current Corporate and Franchise locations, as well as proposed openings.

SWEET BENEFITS

• Competitive compensation
• Free Cake for your Birthday
• Medical, Dental, Vision benefits
• 401K Retirement Plan
• Paid time off, paid Holidays
• High Performance Culture