Director of Operations, Columbia

Director of Operations

New Today

Description

Are you interested in leading and motivating a team, growing a business, and finding new ways to leverage technology to improve the lives of South Carolina citizens? As Director of Operations for Tyler Technologies - South Carolina Enterprise, you will have the opportunity to be part of the management team that is focused on this and more every day.

The Director of Operations is a critical part of the management team with varied and broad responsibilities, including project management, product development, marketing, and the service desk. The Director of Operations is first and foremost a leader and ensures that each team is operating efficiently and effectively. This position serves as a backup to the General Manager, assisting with financial forecasting and budgeting as well as meeting with customers to build and maintain relationships. Excellent written and verbal communication skills are a requirement for this position, and experience managing teams is a must.

Responsibilities:

Lead and inspire a team of professional technologists and project managers
Provide guidance and oversight to teams responsible for key aspects of the business
Develop strategies for growth and execute on tactics that will improve effectiveness and accelerate progress toward our mission
Seek out and implement improvements to all aspects of the business and services
Manage complex and key eGovernment projects
Meet with agencies to discuss existing services, potential projects, and projects in development; create proposals/work orders based on the scope of work
Assist the General Manager with reports, presentations, and meetings with government partners in South Carolina and at conferences and tradeshows
Work closely with the Director of Technology and the leadership team to ensure the effectiveness of all teams
Ensure quality and timeliness of marketing and project management deliverables, including compliance with established company processes and standards
Oversee and enhance project management processes
Manage application project queue and priorities
Conduct regular meetings with team members on the status of completed and ongoing projects and assist with priorities, decision-making
Understand and document requirements (business analysis and writing) and train others to perform and document requirements gathering for the digital government project.
Act as the escalation point and develop strategies for improvement
Conduct annual financial and resource planning for the technology organization
Meet contractual SLAs for metrics including service availability, incident/request resolution, response times, and financial processing accuracy
Other responsibilities assigned by the General Manager
Some travel may be required

Qualifications:

Undergraduate degree plus outstanding communications skills
Minimum of 10 years of job-related experience
Strong leadership, organizational, prioritization, and project management skills
Excellent customer service skills, including good verbal and written abilities
Web application and CMS project management experience preferred
PMI certification preferred
Experience with Agile development methodology is a plus, including sprint planning
Qualified candidate must be located in or open to relocation to Columbia, South Carolina, or the surrounding area.

Who are we?

We are the South Carolina Enterprise of Tyler Technologies (NYSE:TYL) subsidiary - the organization behind Digital Government Services in the State of South Carolina. We are a talented team of programmers, designers, and project managers who are dedicated to improving the lives of South Carolina citizens through the web and mobile applications that we build on behalf of our government partner in South Carolina. We are passionately leading a new era of digital public service, using technology to bring government to the people of South Carolina in meaningful and convenient ways.

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Location:: Columbia

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