Director of Operations – Medical & Aesthetic PracticeDirector of Operations – Medical & Aesthetic Practice Get AI-powered advice on this job and more exclusive features.

Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding. Our Client is a leading multi-location medical and cosmetic practice known for delivering exceptional patient care, combining advanced medical treatments with high-end aesthetic services. Their team includes board-certified providers, experienced injectors, skilled aestheticians, and a dedicated support staff working together to provide comprehensive, evidence-based treatments in a patient-focused, team-oriented environment. As they prepare for their next phase of growth, our client is enhancing operations leadership to ensure scalable, data-driven success while maintaining the high standards of care and patient satisfaction that have built their reputation. About the Opportunity – Director of Operations We are seeking a Director of Operations to lead and optimize day-to-day operations across multiple locations, drive efficiency in both medical and aesthetic service lines, and ensure a consistent, high-quality patient experience. This is a key leadership position for a hands-on, proactive, and collaborative operator with experience scaling a high-performing medical, aesthetic, or MedSpa business. The ideal candidate is skilled in front office and billing operations, understands the unique dynamics of cash-pay models alongside insurance-based services, and is energized by working in a fast-paced, growth-minded environment. Key Responsibilities Operational Leadership Oversee daily operations across locations, ensuring consistency in workflows, adherence to SOPs, and an exceptional patient journey from scheduling to post-treatment follow-up. Maintain efficient scheduling processes across online, in-person, and call center channels. Ensure accurate insurance verification, chart documentation, and billing procedures for both medical and cosmetic services. Promote a culture of accountability, proactive problem-solving, and team ownership. Operational Optimization Standardize workflows to maximize space utilization and support efficient patient flow. Identify and resolve operational bottlenecks to improve both patient and provider experiences. Partner with leadership to implement KPIs, track performance, and drive continuous improvement. Staff Development & Culture Support hiring, onboarding, and training across clinical and non-clinical roles. Foster a collaborative, respectful, and performance-driven culture. Strategic & Technology Enhancements Integrate and optimize technology platforms to improve efficiency, reporting, and patient engagement. Collaborate on budget planning, resource allocation, and vendor management. Lead initiatives that drive cost savings while enhancing quality and scalability. Requirements 5+ years of operations or management experience in a medical practice, aesthetic practice, or MedSpa setting Experience scaling multi-provider, multi-location operations Strong background in billing oversight and front office management Proficiency in analyzing KPIs and operational metrics Familiarity with EMR/PM systems (AdvancedMD, Modernizing Medicine, or similar) Experience in cosmetic medicine, aesthetics, plastic surgery, or other cash-pay models preferred Exceptional communication, leadership, and organizational skills Bachelor’s degree preferred but not required Ability to work on-site daily and travel between locations as needed Positive, collaborative, and solutions-oriented mindset Seniority level Seniority levelDirector Employment type Employment typeFull-time Job function IndustriesMedical Practices Referrals increase your chances of interviewing at Direct Recruiters, Inc. by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Director of Operations” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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