Benefits:

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Wellness resources

Flexible schedule

Savings bank

JOB TITLE: Director of Operations

FLSA STATUS: Exempt, Salaried, Full-Time

HOURS: Monday to Friday, 8AM-4PM (occasional nights and weekends required, flexibility required to meet the needs of the departmentand position)

LOCATION: Pottstown, PA

SUPERVISOR: Vice President of Social Services

WHO WE ARE: YWCA Tri-County Area is on a mission to eliminate racism, empower women, and promote peace justice, freedom, and dignity for all. YW serves more than 3,000 people annually in Montgomery, Chester, and Berks counties as a leader in advocating for girls, women, and families. YW’s quality programs and services focus on education, designed to build individual, family, and community success: early childhood education; Youth Empowerment Programs that include enrichment, STEM learning, and recreation; adult education and English as a Second Language; workforce development; Foster Grandparent Program; and holistic wraparound services. Mission-based advocacy efforts raise awareness, offer issue education, and build social capital around women's empowerment, racial and social justice, and safe and healthy communities.

YWCA Tri-County Area is an Equal Opportunity Employer offering competitive salaries and benefit packages.

WHAT WE ARE LOOKING FOR: Seeking a proactive and knowledgeable Director of Operations who will apply a comprehensive facility management strategy to oversee the day-to-day operations of 4 multi-purpose human services and recreational buildings. The ideal candidate will have experience in preventative maintenance, inventory management, contractor & service provider coordination, managing mechanical and utility outages, and repair/replace project management. Knowledge of life safety, OSHA, and building code required. Must be a front-line manager with above average computerized maintenance and incident management system competency (generate time & expense reports, document project & task hours, update project plans, input and retrieve consistent & qualitative data) The Director of Operations manages a team of part-time and full-time staff, as well as supplemental staff from third-party work programs and volunteers.

WHAT YOU’LL BE DOING:

Manage Operations staff by recruiting, training and coaching employees, communicating job expectations, appraising performance, and providing disciplinary recommendations

Manage assigned priorities and personnel to complete daily task queue and building improvement projects

Utilize preventative maintenance best practices to prolong equipment lifespan, prevent catastrophic failures, and preemptively identify and address emergent issues before equipment fails or reaches end of life

Coordinate and schedule inspections and audits to ensure buildings and workspaces maintain high availability, legal/regulatory compliance, and adhere to safety standards

Utilize computerized maintenance & inventory system to monitor key metrics for day-to-day operations to ensure efficient and timely completion of tasks

Act as primary point of contact for escalated issues, meeting and coordinating with vendors, service providers, contractors and 3rd parties

Coordinating with department leaders and building tenants to ensure equitable and efficient resolution of concerns and requests

Create, submit, and archive purchase orders, procurement, expense tracking and reconciliation for Operations & Facilities Department purchases

Manage inventory of building mechanical spaces, facilities, HVAC, tools, vehicles, and materials

Participate in job-related professional development, continually enhance skills and knowledge of the organization’s needs and stay ahead of potential issues

Routinely survey and audit buildings for safety hazards, unlocked doors, or failing equipment; reports deficiencies to DOIT, documents in inventory, and participates in planning and budgeting process for upgrades or replacement

Utilize YWCA’s computerized emergency alert system

Act as point of contact and front line supervisor for urgent and after hours incident requests

Other duties as assigned within the scope of position expectations.

WHAT YOU’LL BRING TO THE POSITION:

Ability to work independently, in a fast-paced environment while managing time efficiently

Proven ability to work cooperatively with clients, staff, and volunteers of all ages, ethnic backgrounds, and socioeconomic levels

Excellent communication skills in English – both oral and written and ability to utilize communication skills in both internal and external environments

Professional and effective use of email, phone systems, and business computer information systems and hardware

Ability to use computerized time logging, tracking and report management system to collect and display time and expense for incident resolution and project progress

Strong time management skills and attention to detail, accuracy of data entry & organizational skills

Ability to perform quality inspections and ensure Operations Team adheres to established protocol, standards, and schedules

Strong knowledge of safety hazards and regulations (ADA, Fire Code, OSHA, etc.)

Ability to perform basic repairs and operate tools or equipment used in routine maintenance.

Understanding of YWCA’s mission, goals, and objectives and ability to work independently with a high level of energy and contribute as a part of a larger team.

May require working non-traditional hours based on operational needs for scheduled events

Education/Experience:

High School Diploma or equivalent required.

5 years of supervisory and oversight responsibilities.

Must be willing to submit to background checks, in accordance with local laws and regulations.

Current Health Assessment and TB test.

Must have a valid driver’s license – position will require travel between all YW3CA locations.

Physical Requirements:

Prolonged periods standing.

Must be able to lift, bend, stoop, climb, reach, and lift up to 50 pounds at a time.

Equal Opportunity Employer YWCA Tri-County Area is an equal opportunity employer and it is our policy that employees and applicants will not be subjected to unlawful discrimination or harassment based on race, col-or, religion, sex, age, national origin, veteran’s status, marital status, physical or mental disability, sexual orientation, or any other basis prohibited by applicable state, federal or local laws.

Accordingly, YWCA Tri-County Area will hire, train, and promote individuals in accordance with this Equal Employment Opportunity Policy; make decisions according to the principle of equal opportunity by imposing only bona fide occupational qualification requirements for employment opportunities; and administer all personnel practices and programs (including, but not limited to, compensation, benefits, transfers, and training) in accordance with this Equal Employment Opportunity Policy.

YWCA Tri-County Area is interested in every qualified candidate who is eligible to work in the United States. Unfortunately, YWCA Tri-County Area is unable to sponsor employment for international candidates at this time.