Director Of Operations

New Today

The Mission Build the operating system for a fast-growing NYC real estate brokerage. You will turn vision into execution, knit together our tech stack, bring financial rigor, and lead the day-to-day so agents and leadership can focus on production and growth. What success looks like in your first year Clean and current financials with a formal accounting platform in place and monthly reporting delivered on time A simple, agent-friendly CRM and pipeline dashboard live and adopted across the team with weekly and monthly rollups Transaction coordination is humming with clear workflows that work for New York City’s non-standard process A marketing cadence that is planned, measured, and reviewed, with clear accountability for internal and external contributors Onboarding and office operations that feel smooth to agents and candidates Vendor relationships are organized and leveraged for value and sponsorships where appropriate The Principal has a true thought partner who can translate ideas into plans, say no when needed, and keep the company focused Compensation: Base salary targeted at $100,000 Performance bonus paid quarterly or annually and tied to profitability and growth benchmarks that we set together Benefits and details discussed during interviews Compensation: $100,000 yearly Responsibilities: Own Operations & Delivery Lead and develop support staff across transaction coordination, executive assistance, and marketing execution Standardize and document processes that fit NYC realities and keep deals moving even when nothing is routine Oversee onboarding, office logistics, calendaring of trainings, and day-to-day brokerage needs
Bring Financial Discipline Stand up and maintain an accounting system such as QuickBooks or Xero Build budgets, forecasts, and monthly P and L reporting with variance analysis and simple dashboards that leadership can consume at a glance Partner on a quarterly bonus plan tied to firm profitability and growth milestones
Make Data Visible and Usable Select or refine CRM and reporting so agents and leaders can see the pipeline, goals, and performance daily Implement weekly pipeline reviews and monthly scorecards
Direct Marketing At A High Level Translate leadership vision into a plan and calendar, then hold internal and external marketers accountable for outcomes Inspect what you expect across campaigns, listings, brand growth, and recruiting enablement
Steward Platforms and Vendors Administer and optimize the Side-provided tech stack and related tools Manage vendor relationships and explore sponsorship opportunities for events
Team Structure & Scope Direct oversight of transaction coordination, executive assistance, and marketing execution Close partnership with a separate sales leadership role for recruiting and production coaching Works hand in hand with the Principal as a thought partner
Work Style Fast-moving environment with changing priorities and frequent collaboration in the office Not a standard nine-to-five. There are peak periods around launches and production pushes Qualifications: Meaningful operations leadership in a high-paced environment. NYC residential real estate experience is strongly preferred Fluency with modern tools. You connect systems, learn new platforms quickly, and help others use them well Finance comfort. You can build a budget, read a P&L, and explain the story behind the numbers Marketing literacy. You do not need to design, but you can translate strategy into plans and inspect execution People leadership that is calm, clear, and consistent. You set priorities, coach for outcomes, and protect focus A startup mindset. You are steady in the swirl, proactive, and comfortable iterating in public Executive presence. You can challenge the Principal respectfully, turn brainstorming into action, and keep promises About Company The New York Luxury Real Estate Firm is a premier boutique agency specializing in high-end properties throughout New York City. Renowned for outstanding service and proven results, our team embraces creativity, collaboration, and innovation to guide clients through the ever-evolving real estate landscape. We are committed to fostering a culture rooted in growth, excellence, and client success.
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Location:
New York
Job Type:
FullTime

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