About MSM

MSM is woman-owned, experiential agency bringing brands to life through strategy, award-winning experience design, and flawless execution for trade shows, events, environments, and customer engagements. We deliver with genuine passion and a commitment to exceeding customer expectations and creating exceptional customer experiences. Our employees support, promote, live, and breathe a service culture, where we: Thrive in a demanding environment Build meaningful relationships Demonstrate a positive attitude and adapt to change Set high standards and strive to exceed

About the role The Director of Operations oversees and optimizes operational workflows for projects, including production planning and resource allocation, ensuring the efficient, high-quality, and timely delivery of tradeshows and events. As a key leader in the organization, Director of Operations will: Develop and articulate a clear, compelling vision Inspire others with authentic enthusiasm and passion Cultivate the highest performance standards and not settle for mediocracy Have an unwavering commitment to the company's success What you'll do Forecast the production pipeline, as well as track scope and timeline changes, using data & metrics. Work closely with estimating & procurement to achieve the optimal balance in-house and outsourced production. Collaborate with project management and client services to capture project planning data to drive production scheduling decisions. Coordinate with project teams to identify opportunities to improve the data captured in CSI and Monday.com to implement process improvement and create better project information workflow. Monitor production status and adjust schedules as necessary to meet delivery deadlines. Evaluate processes to improve operational efficiency and effectiveness. Manage external production partners, ensuring adequate vendor resources are available to produce high quality work. Analyze and report on key performance indicators (KPIs) related to production and scheduling. Contribute to budgeting and financial planning for production operations.

Qualifications 7-10+ years in an operations role with proven success in data driven organizational change management Proficiency in data sourcing, data interpretation, trend analysis, and optimizing process Technical proficiency with relevant software and systems Success with scaling data-driven workflows Data-driven decision-making skills, ability to translate data insights into operational strategies Strong decision maker, effective under pressure Excellent critical thinking, communication, negotiation, and problem solving skills Superb people and leadership skills and ability to interact with peers, senior Executives, cross-functional stakeholders, and external third parties. Ability to organize people & resources to achieve deadline driven objectives Thrives under pressure while managing multiple projects and initiatives simultaneously Bachelor's degree in operations, data science, business analytics, or a relevant field; MBA or advanced degree preferred

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