Director of Operations (LCSW)

Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.

Location: Remote / Hybrid within New York State Compensation: Base salary + performance bonuses Website: https://upstatecounseling.org

About Upstate Counseling

Upstate Counseling is a private therapy practice providing high-quality, compassionate therapy across New York State. We value clinical excellence, simplicity, and autonomy for our team.

We’re in a dynamic stage of growth and are seeking a Licensed Clinical Social Worker (LCSW) who wants to step into a Director of Operations role — helping lead both the clinical and administrative sides of the business.

This is a unique opportunity to join a modern, startup therapy practice, and help shape its next chapter. It’s ideal for someone who is passionate about therapy, likes to help build things, can operate in the unknown, and most of all – someone who is hungry to grow their career and eager to learn new leadership skills.

The Opportunity

In this role you’ll be both hands-on in daily operations and influential in shaping the bigger picture of how our practice grows . The role serves as the practice’s second-in-command, working directly with the Founder to oversee and integrate the major functions of the business. Over time, the Director of Operations will step into full ownership of daily operations — freeing the Founder to focus on growth, vision, and strategy.

Previous experience leading teams or managing cross-functional projects strongly preferred, but you don’t need years of executive experience — you need ambition, humility, and the desire to learn and lead.

In this role, you’ll help manage and improve: Clinical operations: quality of care, documentation compliance, complex cases, and clinical KPIs (utilization, cancellations, etc.) Administrative operations: billing, insurance & credentialing, new client onboarding, and tech systems Finance & marketing: Partnering with leadership on budgeting, performance tracking, and sustainable growth initiatives. Human resources & recruiting: hiring, onboarding, and team culture alignment Building structure and systems that support long-term growth and efficiency

Who You Are

Licensed Clinical Social Worker (LCSW) in New York State — required Clinical experience with some exposure to leadership, supervision, or team coordination preferred Someone who doesn’t shy away from accountability and tough conversations Interested in learning and applying business and operations principles within a clinical environment Adaptable and comfortable with change and growth Grounded in ethical, clinically sound judgment Energized by the opportunity to help build and improve systems in a growing organization Thrives in a smaller, faster-paced environment rather than a large, established agency

Compensation & Growth

Base salary – $90-100k based on experience Performance bonuses tied to impact and growth Direct mentorship and training toward a long-term executive leadership role Flexible hybrid work structure Opportunity for personal, professional, and financial growth as the practice expands

How to Apply

Please submit the following to recruiting@upstatecounseling.org: Your resume A short cover letter describing: What draws you to this role and to Upstate Counseling How you’ve demonstrated leadership or initiative An example of how you’ve improved a system, process, or outcome in your work