Director Of Operations Extended Hours

The Director Of Operations Extended Hours will play a pivotal role in overseeing and optimizing the operational efficiency of our transportation services during extended hours. This position requires a strategic and hands-on leader with a deep understanding of logistics, transportation, and supply chain management. You will be responsible for managing and improving processes, ensuring compliance with regulations, and driving continuous improvement initiatives to meet and exceed organizational goals.

Overall, you are accountable for establishing priorities and providing leadership to the people at the core of our company operations who coordinate daily freight movements. On a micro level, you produce ongoing strategy and analysis of trailer pools, outbound demand, on-time performance, priority of freight, billing, and other details that challenge your ability to balance multiple needs at once. Because this role is accountable for the retention of both company personnel and customers, all functions of this position are critical for maintaining a competitive edge and preserving the overall integrity of company services.

This Director Of Operations Extended Hours role at Stevens Transport Transportation offers a challenging and dynamic environment for a seasoned professional to contribute to the organization's success and growth.

Key Responsibilities

• Lead and manage all aspects of transportation operations during extended hours, ensuring seamless and efficient processes.
• Collaborate with cross-functional teams to develop and implement strategies for enhancing overall operational performance.
• Oversight of multiple Operations teams during Extended Hours Operations.
• Building a positive atmosphere by challenging others to achieve optimal business results.

Process Optimization

• Identify areas for process improvement and implement solutions to streamline operations.
• Develop and implement best practices to enhance efficiency, reduce costs, and improve overall performance.

Compliance And Safety

• Ensure compliance with all relevant regulations and safety standards within the transportation industry.
• Implement and enforce safety protocols to maintain a secure and compliant operational environment.

Team Management

• Build and lead a high-performing operations team, providing guidance, coaching, and support.
• Foster a culture of accountability, teamwork, and continuous improvement.

Performance Metrics

• Establish key performance indicators (KPIs) to measure and evaluate operational performance.
• Analyze data and reports to identify trends, areas of improvement, and opportunities for optimization.

Monitoring Balance, Capacity, And Demand Of Loads And Trucks

• Regular and ad-hoc reporting (P&L, revenue share, load counts, etc.)

Customer Satisfaction

• Collaborate with customer service and other departments to ensure the delivery of exceptional service to clients.
• Address and resolve customer concerns promptly and effectively.
• Customer order management
• Monitoring outbound freight volume relative to customer-awarded commitments. Question inconsistencies as they arise

Budget Management

• Collaborate with the finance department to develop and manage the operational budget.
• Identify cost-saving opportunities while maintaining high-quality service delivery.
• Assisting with generating new capacity through rate negotiations for unplanned new lanes and volume

Technology Integration

• Evaluate and implement technology solutions to enhance operational efficiency and communication.

Emergency Response

• Develop and implement emergency response plans to address unexpected challenges or disruptions in operations.
• Developing contingency plans to cover critical situations

Qualifications

Minimum Qualifications

• Strategic planning, organizational vision, and executive decision-making.
• Strong leadership and team management skills.
• The ability to drive performance and efficiency.
• In-depth knowledge of industry regulations, safety standards, and best practices.
• Excellent analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Experience in managing budgets and resources at a higher level.
• Demonstrated knowledge of applicable federal/state regulations and DOT regulations.
• Proficiency in using relevant technology and software applications.
• Proficiency in Microsoft Excel reporting functions.

Preferred Qualifications

• Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.
• Advanced degree or relevant certifications are a plus.
• Proven experience in transportation and logistics operations, with a focus on extended hours.
• Familiarity with transportation of temperature-controlled product.
• Highly organized and communicative, especially in the development of action plans and to ensure accountability and follow-through.
• Ability to perform in a demanding, deadline-driven environment with rapidly changing priorities.
• Some knowledge of the AS/400 operating system preferred.
• Ability to handle high volumes of inbound communications.

Skills & Abilities

• Strategic planning
• Team Building
• Organizational vision
• Executive decision-making
• Leadership
• Analysis
• Decision Making
• Customer Service
• Problem Solving
• Strong Communication
• Prioritization
• Excel
• MS Office
• Ad-hoc reporting

Physical Demands

• Prolonged periods sitting at a desk and working on a computer
• Regular use of hand and finger dexterity

Work Experience

• 8+ years of management experience within or directly related to the transportation industry

In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.