Capstone Realty Professionals is growing fast — the kind of fast that requires a steady hand, a sharp mind, and someone who actually enjoys fixing things before they break. We're looking for a Director of Continuous Improvement who lives for execution, thrives in organized chaos, and gets a borderline amount of joy from building systems that make life easier for everyone around them. If you're allergic to inefficiency, you speak fluent SOP, and "scaling by 300% in three years" sounds like a fun Tuesday, we should talk. This is a long-term role in a real estate company with a 15-year track record of outperforming the market. We're not chasing hype — we're building something real, sustainable, and built to last. Your work will matter here. What You'll Own (Seriously, Own): Strategic + Operational Leadership

* Build and implement the policies, processes, and systems that drive scale — clean, simple, repeatable. * Integrate all major functions of the business so the machine runs smoothly and the team knows exactly what "good" looks like. * Align daily operations with the company's strategic initiatives and annual operating plan.

Team + Culture

* Lead internal and external staff with clarity, compassion, and extremely high standards. * Oversee hiring, firing, coaching, performance conversations, and accountability. * Protect and reinforce Capstone's culture: Be Humble, Stay Curious, Show Up, Make The Call, Level Up.

Execution + Continuous Improvement

* Identify operational bottlenecks and burn them to the ground — permanently. * Build reporting, dashboards, and KPI structures that drive clarity and action. * Manage critical incidents, fix the root cause, and make sure it never happens again. * Keep an eye on cost control, efficiency, and best-practice industry trends.

Business Impact

* Support the development and execution of expansion plans that directly increase the bottom line. * Ensure client and resident experience stays exceptional as we grow. * Drive operational maturity by building a scalable foundation, not duct-tape fixes.

What You Bring:

* 5+ years of management experience with real responsibility — people, performance, and outcomes. * Experience in an operations or CI role where you built and improved systems. * P&L experience and an entrepreneurial mindset. * Ability to thrive in a fast-paced, high-growth, operationally complex environment. * A practical, data-driven thought process (you don't guess; you measure). * Natural attention to detail, accuracy, and follow-through. * Real estate experience required (property management = big plus). * Bonus points if you've used Follow Up Boss, AppFolio, Asana, Zapier, or similar tools.

What We Offer: Competitive salary with uncapped profit-sharing potential Health benefits Matching 401(k) A strong, healthy, drama-free company culture The chance to get in on the ground floor of a mature business that's about to scale hard A leadership team that values transparency, curiosity, initiative, and execution If you're ready to help a proven team level up and build something worth talking about — without needing to talk about yourself — then you just might be our next Director of Continuous Improvement.