Director of Operations – CW IT Support   Location:  Wilmington, NC (On-Site)   Full-Time | Leadership Role | Growth-Driven Are You a Results-Driven Leader Ready to Take CW IT Support to the Next Level? CW IT Support is on the hunt for a  Director of Operations —a dynamic, process-driven leader who thrives on  efficiency, accountability, and team development . This is an opportunity to lead  a fast-growing MSP , optimize operations, and ensure our clients receive  top-tier IT support . If you’re a strategic thinker with a passion for  customer success, team leadership, and operational excellence , we want to meet you! Why CW IT Support?   Fast-growing IT support provider  with a strong client base   Work with a high-energy, results-oriented team    We believe in Extreme Ownership, Continuous Improvement, and Customer Excellence    Opportunities for career growth and professional development Check out our company culture and benefits at:   www.cwitsupport.com/careers What You’ll Be Doing ✅  Overseeing Operations:  Lead and optimize our service delivery, client onboarding, and project execution ✅  Driving Customer Success:  Maintain  95%+ CSAT rating  and ensure  100% client retention  ✅  Scaling Efficiently:  Improve processes to drive  profitable revenue growth  ✅  Building a High-Performing Team:  Recruit, train, and mentor  top-tier IT professionals  ✅  Optimizing Performance Metrics:  Monitor KPIs, track operational goals, and ensure  service excellence Reports directly to the company president, who oversees revenue generating activities What We’re Looking For ✔  Leadership & Problem-Solving:  Strong ability to  analyze issues, make data-driven decisions, and drive results  ✔  Technical Knowledge: Advanced IT Skillset around servers, networks, and M365 ;  experience in IT operations is a MUST  ✔  High Standards:  Passionate about  efficiency, organization, and accountability  ✔  Strong Communication:  Clear, professional, and proactive in both  verbal and written communication  ✔  Drive & Adaptability:  A  growth-oriented  mindset and ability to thrive in a  fast-changing environment Perks & Benefits ✨ Competitive salary + performance incentives + 100% Health / Dental / Vision + 401(k) match  ✨ Career advancement in a  rapidly growing company  ✨ Be part of a team that  values employees, clients, and the community Ready to apply?  Visit  www.cwitsupport.com/careers Let’s build something great together!