At Houston Methodist, the Director Medical Staff Services position is responsible for providing leadership and support to the organized Medical Staff and serving as a liaison to the Medical Staff to promote and enhance communication and positive working relationships. The position is also responsible for establishing and maintaining continuity in the planning, development and implementation of standards, policies and procedures and operationalizing policies applicable to the Medical Staff Services departments function including: credentialing, Bylaws, rules & regulations, fair hearing plan and allied health professional manual, medico-legal issues, quality and administrative functions. The Director will be responsible for activities related to credentialing and privileges and will be responsible for all medical staff meetings ensuring effective and efficient use of time spent addressing medical staff issues and needs. Responsibility exists for assuring compliance and continual accreditation readiness, licensure with the Texas Department of Health and other licensing and regulatory standards relative to the Medical Staff organization. This position may also assume responsibility for other functions as directed by senior leadership.

The Director position responsibilities include overseeing the activities of the department staff, ensuring quality, productivity, functional excellence and efficiency to accomplish strategic and operational objectives. In addition, this position is accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment. This position also ensures training, monitoring and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.

• N/A

• CPCS - Certified Provider Credentialing Specialist (NAMSS) OR
• CPMSM - Certified Professional Medical Services Management (NAMSS) OR
• CPHQ - Certified Professional in Healthcare Quality (NAHQ)

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially about activities impacting patient or employee safety or security

• Demonstrates the ability to interact with others in a way that gives them confidence in ones intentions and those of the organization

• Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying ones own behavior to accommodate tasks, situations and individuals involved

• Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills

• Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences

• Extensive knowledge of regulatory and accreditation agency requirements that impact department; stays abreast of industry changes

• Demonstrates highly effective communication skills-strong written communications and platform presentation abilities

• Ability to work effectively in a fast-paced environment

• Demonstrates flexibility and adaptability in the workplace

• Capable of leading teams/facilitating groups, building consensus and garnering highest confidence in professionalism and work product by senior leadership

• Ability to work under pressure and balance many competing priorities; highly responsive and solution/action oriented

• Proficiency in spreadsheet, word processing, and presentation software

• Maintains a positive and supportive attitude and demeanor

• Professional handling of exposure to confidential/sensitive information

• Thorough knowledge of Medical Staff Services functions and procedures

• A working knowledge of medical terminology; the functions of other hospital departments; and management principles and practices

• Strong ability to evaluate and develop effective process improvements to enhance efficiency of operations

• Strong facilitation and presentation skills

• Solid knowledge of State and Federal law relating to medical staff operations, the Health Insurance Portability and Accountability Act of 1996, regulatory/accreditation agency standards and elements of performance, Medical Staff Bylaws and Rules and Regulations, and Continuing Medical Education

• Must demonstrate a high level of leadership skills to effectively interface between the hospital, medical staff, administration and Board

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL
Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL
Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Company Profile:

Houston Methodist Willowbrook Hospital is a Magnet-recognized, not-for-profit, faith-based hospital that serves the growing Northwest Houston community. With 358 licensed beds, Houston Methodist Willowbrook is committed to providing quality, cost-effective health care in a compassionate environment for a full range of services, including emergency care, cardiology, orthopedics and sports medicine, comprehensive women’s services, neurology and neurosurgery, oncology, and primary and general medicine.

Houston Methodist is an Equal Opportunity Employer.