Director of Training & Development

Volunteer Properties

Our Training and Development team is the frontline leaders of Volunteer Properties that keeps our teams motivated, knowledgeable, and passionate experts in our industry. They exemplify our core values and are a key component in our drive to be the best in the industry.

The Director of Training & Development will be responsible for developing, implementing, and delivering training programs tailored to the needs of our property management professionals. This individual will play a critical role in ensuring that our team members possess the knowledge, skills, and expertise necessary to excel in their roles and deliver exceptional service to our clients.

Job Summary:

The Director of Training & Development serves as a strategic leader within Volunteer Properties, driving the design, delivery, and evaluation of impactful training programs. This role is dedicated to equipping property management professionals with the tools, knowledge, and confidence to excel, ensuring consistent operational excellence and an exceptional experience for our residents. By aligning training initiatives with company goals, this position fosters a culture of growth, collaboration, and innovation across all levels of the organization.

Key Responsibilities:

• Develop and update training materials, including manuals, presentations, and online resources, to support various aspects of property management operations.

• Design and deliver engaging and interactive training sessions, workshops, and seminars for property management staff at all levels.

• Conduct needs assessments to identify training gaps and opportunities for skill enhancement within the organization.

• Collaborate with Director of Operations to customize training programs based on specific job roles and responsibilities.

• Evaluate the effectiveness of training initiatives through participant feedback, performance metrics, and other relevant measures.

• Provide one-on-one coaching and support to employees to reinforce learning and address individual development needs.

• Stay adept of industry trends, best practices, and regulatory requirements related to property management and integrate relevant content into training programs.

• Maintain accurate records of training activities, attendance, and certifications for compliance and reporting purposes.

• Assign and monitor training sessions as assigned by Performance Improvement Plans in the corrective action process.

• Collaborate with Regional Community Managers to assess and address training needs for team members in their respective regions and schedule group training, as necessary.

• Complete special projects and tasks assigned by direct supervisor.

• Continuously seek opportunities to enhance the quality and impact of training initiatives through innovation and continuous improvement.

• Travel to properties as needed.

Job Requirements / Qualifications:

• Proven experience as a corporate trainer, preferably in the property management or real estate industry.

• Strong understanding of property management principles, practices, and regulations.

• Excellent communication, presentation, and facilitation skills.

• Ability to effectively engage diverse audiences and adapt training approaches to meet different learning styles.

• Demonstrated proficiency in instructional design and curriculum development.

• Exceptional organizational and project management abilities.

• High level of professionalism, integrity, and discretion.

• Certification in training and development (e.g., CPLP, CPTM) is a plus.

• If you are a proactive individual who is passionate about providing excellent administrative support, we encourage you to apply for this position.

About the Job

At Volunteer Properties, we believe our people are our greatest asset. This position offers the opportunity to directly influence the success of our teams and the satisfaction of our residents by fostering a culture of continuous learning and professional excellence. You will join a collaborative, supportive work environment where your contributions make a meaningful impact every day.

Equal Employment Opportunity Statement

Volunteer Properties is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other protected characteristic under applicable law.