The QTI Group is excited to partner with a Milwaukee area-based managed service provider to hire their next Director of Managed Services, Infrastructure and Security. As the Director of Managed Services, Infrastructure & Security, you’ll lead and oversee the Infrastructure, Network Operations, and Help Desk teams. You’ll drive operational maturity, foster a culture of continuous improvement, and help scale capabilities to meet growing client demand.   Responsibilities Transform the team:  Lead maturity initiatives across processes, tools, and service delivery to elevate team performance and client experience. Be a builder: Architect and implement new processes, workflows, and best practices to support a growing business. Support employees through change: Provide coaching, clarity, and care as the organization evolves—building a resilient and adaptable team culture. Lead by example: Manage, develop, and mentor team members (~15+), fostering both technical growth and professional capability. Drive results:  Oversee solution design, engineering and service delivery, ensuring project success, profitability, and high client satisfaction. Partner cross-functionally: Work closely with Account Management and the CEO to align team efforts with strategic goals, driving improvements in employee and client satisfaction. Qualifications  10+ years of leadership experience in an IT setting, leading teams of 10+ within a managed service provider setting Deep understanding of IT Infrastructure, security and cloud technologies Proven transformational leadership experience leading organizations through significant growth and change