Job Location: Hybrid/Other; On Site/In Person

Job Type: Full Time

Date Posted: October 1, 2025

Network(s): Other

DESCRIPTION

PURPOSE: As a member of the Opera’s Management Team, this position is responsible for all Company-wide information systems including designing, implementing, and managing network infrastructure and systems, with a strong focus on cloud platforms and cyber security. This person will be responsible for ensuring the stability, security, and performance of the network, server, and cloud environments while collaborating closely with the Leadership Team to support the Opera’s technological needs including business applications, helpdesk operations, network infrastructure, telecommunications systems, and directing day-to-day information systems operations effectively and efficiently.

EDUCATION: Bachelor’s degree in information technology or related field from an accredited college or university highly desired.

EXPERIENCE: Minimum seven years of progressive professional experience managing an information systems environment that includes desktop support, helpdesk and network operations, software application management, and cyber threat prevention and mitigation.

• Experience leading a team in a budget conscious environment.
• Experience establishing and enforcing information security and technology governance practices, processes, and controls.
• Experience managing a heterogeneous architecture consisting of off-premises (Azure) data center and cloud services and multiple physical sites.

PREREQUISITE SKILLS & REQUIREMENTS: Strong IS generalist skills are necessary including desktop support, helpdesk operations, network management and cybersecurity.

• Experience managing a Windows environment with demonstrable experience with the Microsoft Enterprise product suite (Microsoft 365; Defender; Azure).
• Experience with security awareness training and testing using tools such as KnowBe4.
• Ability to direct and collaborate with Managed Services vendor in support of Company operations.
• Ability to prioritize the needs of a complex organization.
• Track record in leading strategic initiatives and providing outstanding business results.
• Strong program and project management skills.
• Excellent communicator and relationship builder.
• Proven ability to build, mentor and inspire a team of two IS professionals.
• Demonstrated ability to work collaboratively across multi-functional teams to work toward a common goal.
• Strong interpersonal and influencing skills.
• Ability to thrive in a fast-paced, rapidly changing environment.
• Outstanding interpersonal skills including the ability to interact with all staff in a professional, confidential, and tactful manner.
• Ability to communicate clearly and effectively, both orally and in writing.
• Exceptional and demonstrated leadership, management, and people skills.
• Must perform the functions of the position in a safe manner.

ESSENTIAL JOB FUNCTIONS

• Develop and oversee a strategic comprehensive information systems plan reflecting the organization’s mission, values, and strategic business plans.
• Maintain the organization’s awareness of developments in information technology and cyber security; direct the acquisition and implementation of new equipment and new software to meet business needs.
• Develop and recommend a fiscally sound department budget based on department goals and organizational needs.
• Monitor and manage departmental spending, continuously seeking opportunities to reduce or eliminate unnecessary expenditures and find cost-effective ways to do business.
• Develop and present project roadmap and associated capital and operating budgets to management and Board committees.
• Develop departmental and organizational policies and procedures and data security standards.
• Establish and oversee daily operations of all business systems and regularly evaluate and monitor systems applications for effectiveness and future viability.
• Direct the overall maintenance and use of all information technology systems, including network equipment, servers, telecommunications equipment, personal computers, and peripherals.
• Direct all technical and change management efforts leading to the implementation of software applications and hardware implementations.
• On an on-going basis and reflecting organization priorities, organize and provide technical and change management direction and support to major information technology projects across all phases of implementation including business case development, process mapping, execution, and ongoing support for successful usage.
• Develop and manage an information systems disaster recovery and business continuity plan, including backup protection and ensuring recoverability of critical data and systems.
• Manage projects across the department and report status to management.
• Consistently and successfully manage relationships with third party vendors.

SECONDARY FUNCTIONS

• Function as a backup for technical support and helpdesk operations.
• Report regularly to management and board on cyber security, information systems planning, projects, department performance and other related matters.
• Provide organizational leadership and collaborate with other members of Staff to model exemplary behavior both within and outside the organization.
• Hire and manage competent staff members and continually motivate staff to provide excellent customer service across the Company.
• Promote and encourage professional development for staff members within departmental budgetary parameters.
• Perform other job-related duties as assigned.

EQUIPMENT OR MACHINES, IF ANY, THAT MUST BE OPERATED TO PERFORM THE POSITION ACCEPTABLY: Computer, printer, copier, telephone and other general office equipment and machines.

WORKING CONDITIONS: Indoors with temperature and noise levels typical of this environment.

SALARY RANGE: $170,000 - $180,000 Annual.

BENEFITS: Company medical, dental, vision, chiro/acupuncture, life, and LTD plans for administrative staff, vacation, holidays, and sick leave, voluntary tax-free flexible spending accounts, membership in an administrative 401(a) plan.