Job Title:Director of Human Resources

Location:Phoenix, AZ (On-site)

Compensation:Up to $140K base + 10% bonus

Are you an HR Manager/ Sr. Manager ready for that next step as a Director? The Kostelic Agency has the perfect opportunity just for you!

We're looking for someone who's ready to shape the HR function of a dynamic, fast-growing retail organization. Our client, a privately-owned retail company with over $150M in annual revenue and 16 locations in Arizona, is seeking a strategic Director of Human Resources to lead their HR strategy and drive employee engagement across 800+ employees. Partnering exclusively with TKA, this position offers a chance to build and innovate in a high-energy, entrepreneurial environment.

What Youll Do:

• Develop and refine HR policies, SOPs, and employee handbooks, challenging existing infrastructure to support rapid growth.
• Oversee 401k management, workers compensation audits (across multiple entities), and unemployment tax reporting, leveraging strong Excel skills for complex spreadsheets.
• Manage compliance with employment actions, including responding to EOC charges and ensuring adherence to state/federal regulations.
• Drive employee engagement to maintain low turnover (targeting <5% new hire turnover) and foster a positive, inclusive culture.
• Collaborate with the accounting team on payroll metrics and insurance renewals, optimizing costs (e.g., health insurance self-funding vs. traditional plans).
• Lead with authority to implement changes, communicating effectively in weekly cadence calls with leadership.

Key Metrics for Success:

• Maintain payroll percentages to avoid over- or understaffing.
• Achieve new hire turnover rates below 5%, with positive onboarding feedback.
• Reduce unemployment tax and workers comp costs year-over-year (targeting 1% annual reduction).
• Secure cost-effective insurance renewals and ensure safety-first compliance.
• Earn positive feedback from management and HR team on handling investigations and employee relations.

What You Bring:

• 7+ years of HR leadership experience, ideally in multi-location retail or a regulated industry (cannabis experience a plus).
• Proven ability to build HR systems from scratch, with expertise in compliance, investigations, and employee relations.
• Strong interpersonal and empathetic skills to navigate retail investigations and foster team morale.
• Proficiency in Excel; experience with iSolved or similar HR platforms is a plus.
• Ability to challenge the status quo and drive change without micromanaging, thriving in a fast-paced, pivot-on-a-dime environment.
• Bachelors degree in HR, Business, or related field; SHRM or PHR certification preferred.

Why Join?

• Competitive compensation (base + bonus).
• Comprehensive benefits, including health, dental, vision, 401(k), paid paternity leave, bereavement time, paid volunteering, and employee discounts.
• Opportunity to lead HR for a growing organization, reporting directly to ownership and working alongside a small HR team (manager, associate, and recruiter).

About Our Client: Our client is a high-growth retail leader with 16 Arizona locations, known for its entrepreneurial spirit and commitment to community. With a workforce of 800+ and recent expansions, they operate in a highly regulated industry, requiring a strategic HR leader to build structure while maintaining agility. The HR department, supported by an HR manager, associate, and recruiter (with a corporate trainer reporting elsewhere), is poised for transformation under a dedicated Director. If youre passionate about retail HR, thrive in dynamic settings, and excel at driving engagement and compliance, this is your chance to make an impact.

Interested applicants can apply directly to this posting, or email us to arrange a confidential conversation:Info@TheKostelicAgency.com

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