Additional Information

Job Number 25164683

Job Category Rooms & Guest Services Operations

Location Sheraton Valley Forge King of Prussia, 480 N Gulph Rd, King of Prussia, Pennsylvania, United States, 19406VIEW ON MAP (https://www.google.com/maps?q=Sheraton%20Valley%20Forge%20King%20of%20Prussia%2C%20480%20N%20Gulph%20Rd%2C%20King%20of%20Prussia%2C%20Pennsylvania%2C%20United%20States%2C%2019406)

Schedule Full Time

Located Remotely? N

Position Type Management

Expiration Date: 11/25/2025

Additional Information: This hotel is owned and operated by an independent franchisee, Wurzak Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Wurzak Hotel Group is looking for an experienced and dynamic Director of Guest Services to lead the Front Office operations at our gorgeous property, Sheraton Valley Forge. This individual will oversee front desk, guest services, reservations, and bell services to ensure exceptional guest experiences, smooth operations, and achievement of departmental goals.

This position requires a hands-on leader with strong hotel management experience who can inspire and manage a team, maintain operational excellence, and ensure compliance with brand standards and company policies.

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

Essential Functions:

Direct daily operations of the Front Office, including front desk, guest services, reservations, and bell staff

Hire, train, schedule, and evaluate front office team members

Oversee guest check-in/check-out processes, ensuring quality service and adherence to brand standards

Ensure accurate room status communication, group information updates, and credit limit monitoring

Lead departmental budgeting and cost control; prepare reports and forecasts

Enforce cash handling, credit card, and security procedures

Monitor VIP guests and ensure special requests are fulfilled

Maintain strong working relationships with internal departments and external vendors

Review daily reports including night audit summaries, guest feedback, and staff shift logs

Ensure timely and professional delivery of messages, packages, and guest communications

Promote and uphold company policies, safety standards, and service excellence

Qualifications:

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience

Associate degree preferred

Minimum 3 years of hotel management experience (Front Office/Rooms Division required)

Proven leadership skills in training, team management, and maintaining high morale

Skills:

Strong knowledge of front office systems, guest service protocols, and hotel operations

Excellent communication, organizational, and problem-solving abilities

Comfortable working in a fast-paced, guest-focused environment

Proficient in using hotel property management systems, POS, and standard office software

Ability to analyze reports, forecast performance, and manage budgets

Compensation and Benefits:

Competitive Salary

Paid Time Off

Medical, Dental, Vision health insurance

Robust supplemental insurance for Life, AD&D, Pets, legal and more

Wellness programs for mental, physical, and financial wellness

Hotel and travel discounts

Generous retirement/401k benefits

Education and professional development

This company is an equal opportunity employer.

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