Director of Front Office, San Francisco

Director of Front Office

9 Days Old

Company Description
Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city's most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.
Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at to find out more about our company.
EOE/M/F/D/V
Job Description
Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into Special memories for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal strengths as Director of Front Office, where you will lead our team of service ambassadors, maximize Front Office operations and ensure exceptional guest service.
What you will be doing:

Consistently offer professional, friendly and engaging service
Lead and manage all aspects of the Front Office department including Front Desk, Guest services and Royal Service and ensure all service standards are followed
Develop a team of leaders who can effectively act as Managers on Duty for the hotel
Ensure the achievement of divisional financial objectives through strong labor management, control of operating expenses, and promotion of an upsell program
Drive engagement of our loyalty members by overseeing ALL loyalty program
Develop an engaged, enthusiastic and guest driven team through recruitment and the promotion and coaching of Performance Management practices that demonstrate consistency and fairness
Champion and role model execution of service standards, department policies and procedures
Assist in the budgeting and forecasting of all Front Office operations
Handle guest concerns and react quickly, logging and notifying proper areas
Ensures regular and effective communication takes place with all Front Office colleagues and leaders through individual and departmental communication meetings as well as daily interaction with all departments
Balance operational, administrative and Colleague needs
Ensure the safety and wellbeing of our Guests and Colleagues by, adherence to the crisis management plans for the department, in addition to updating and training colleagues through drill exercises
Other duties as assigned
Salary Range: $111,900 to 134,300 USD Gross Annually

Qualifications
Your experience and skills include:

Minimum 4 years Front Office leadership experience or equivalent management position required.
Previous Director of Front Office experience preferred
Proficiency in Opera Cloud required
Computer literate in Microsoft Window applications required
University/College degree in a related discipline preferred
Must possess a professional presentation
Dynamic, enthusiastic, flexible and creative leader who thrives under pressure and can perform multiple functions in a fast-paced, changing environment
Highly organized and results oriented
Proven leadership skills which support an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service
Excellent interpersonal and communication skills, both written and verbal
Strong team player with proven leadership, development, delegating and planning skills
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information
Feel free to visit our website at to find out more about our company.
Fairmont is proud to be an Equal Opportunity Employer.EOE/M/F/D/V
All your information will be kept confidential according to EEO guidelines.

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Location:: San Francisco
Job Type:: FullTime

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