Overview

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into special memories for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal strengths as Director of Front Office, where you will lead our team of service ambassadors, maximize Front Office operations and ensure exceptional guest service.

Base pay

$111,900.00/yr - $134,300.00/yr

Company Description

Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.

Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at http://www.fairmont.com/ to find out more about our company. EOE/M/F/D/V

Job Responsibilities

• Lead and manage all aspects of the Front Office department including Front Desk, Guest services and Royal Service and ensure all service standards are followed
• Develop a team of leaders who can effectively act as Managers on Duty for the hotel
• Ensure the achievement of divisional financial objectives through strong labor management, control of operating expenses, and promotion of an upsell program
• Drive engagement of loyalty members by overseeing ALL loyalty program
• Develop an engaged, enthusiastic and guest driven team through recruitment and the promotion and coaching of Performance Management practices
• Champion and role model execution of service standards, department policies and procedures
• Assist in the budgeting and forecasting of all Front Office operations
• Handle guest concerns and react quickly, logging and notifying proper areas
• Ensure regular and effective communication with all Front Office colleagues and leaders through meetings and cross-departmental collaboration
• Balance operational, administrative and Colleague needs
• Ensure the safety and wellbeing of guests and colleagues by adhering to crisis management plans and conducting training drills
• Other duties as assigned
• Salary Range: $111,900 to $134,300 USD Gross Annually

Qualifications

• Minimum 4 years Front Office leadership experience or equivalent management position required
• Previous Director of Front Office experience preferred
• Proficiency in Opera Cloud required
• Computer literate in Microsoft Windows applications required
• University/College degree in a related discipline preferred
• Professional presentation
• Dynamic, enthusiastic, flexible and creative leader who thrives under pressure
• Highly organized and results oriented
• Proven leadership skills that support colleague growth, interdepartmental teamwork and exceptional customer service
• Excellent interpersonal and communication skills, both written and verbal
• Strong team player with leadership, development, delegating and planning skills
• Ability to work cohesively as part of a team

Employment details

• Seniority level: Director
• Employment type: Full-time
• Job function: Management
• Industries: Hospitality

All information will be kept confidential according to EEO guidelines. Fairmont is an Equal Opportunity Employer EOE/M/F/D/V