Helping children and families help themselves to live a better life and build a stronger community.

The Center for Family and Child Enrichment (CFCE) is dedicated to helping children and their families by providing the right services and solutions based on individual needs. CFCE is constantly evolving to better support our community.

As a Director of FQHC Operations, you will be responsible for the effective daily operations and coordination of ensuring high-quality patient services and compliance with all regulatory standards. This position works closely with the CEO and other leadership to support strategic goals and streamline processes, creates strategic direction for our health center to include medical, dental, and behavioral health clinics, ensuring efficiency, quality, and compliance with regulations. This position oversees various aspects of CFCE’s  business, including personnel management, budget management, policy development, and patient/ client satisfaction.

Why join CFCE:

• You will make an invaluable impact in the community
• We offer growth and professional development opportunities
• You may qualify for Public Service Loan Forgiveness
• We offer benefits; PTO, Medical, Dental, Vision, 403b retirement plan and more for qualified positions.

The Director of FQHC Operations is responsible for the effective daily operations and coordination of ensuring high-quality patient services and compliance with all regulatory standards. This position works closely with the CEO and other leadership to support strategic goals and streamline processes, creates strategic direction for our health center to include medical, dental, and behavioral health clinics, ensuring efficiency, quality, and compliance with regulations. This position oversees various aspects of CFCE’s  business, including personnel management, budget management, policy development, and patient/ client satisfaction.

Key Responsibilities:

• Collaborate with the CEO to develop and implement strategic initiatives and patient service improvements.
• Design, review, and continuously improve administrative workflows, policies, and procedures to enhance operational efficiency.
• Ensure compliance with Health Center Operating Policies and Procedures by working in coordination with appropriate staff.
• Manage clinic operations in alignment with agency-established guidelines for both the medical dental and behavioral lines of business.
• Oversee the daily activities and workflows of front desk staff in the medical, dental and behavioral health clinics ensuring smooth and efficient front office operations including scheduling, patient registration, and check-in/check-out processes.
• Collaborate with the Revenue Cycle Managers and finance team to address billing issues, collections, and discrepancies, supporting the financial integrity of the health center.
• Monitor provider productivity and ensure clinic staff are aligned with productivity benchmarks, in coordination with the CEO/CMO.
• Manage operations and troubleshoot issues as needed to ensure continuity of care and service delivery.
• Facilitate integration and coordination among medical, dental, and behavioral health services to promote comprehensive care.
• Collaborate with clinic staff to ensure proper onboarding, training, and professional development of new and existing staff, in collaboration with HR.
• Organize and lead staff meetings, in-service trainings, and performance evaluations; ensure staff adherence to standards of care and administrative protocols.
• Monitor and evaluate the effectiveness of educational and quality improvement activities.
• Oversee patient satisfaction efforts, including administration of surveys and follow-up actions based on feedback.
• Develop and manage a high-quality customer service Interact with patients to resolve concerns and enhance the patient experience.
• Coordinate with marketing to update patient communication materials and participate in patient recruitment efforts at community events.
• Serve as an active member of the Risk Management, Safety, and Continuous Quality Improvement (CQI) Committees.
• Ensure compliance with all applicable regulatory and licensing requirements, including Department of Health, HRSA, VFC, FTCA, and 340B programs.
• Assist in audit preparation and participation to maintain organizational accreditation and funding eligibility.
• Manage the SHAPP and Nurse Family Partnership teams and initiatives and events in collaboration with clinical and organizational outreach.
• Ensure that the clinics are maintained through a clean, safe, and patient-centered environment for healthcare delivery.
• Work collaborate with CFCE’s leadership team to ensure quality and standards reflects the organization’s culture.
• Develop and manage performance dashboards and scorecards to monitor key metrics, staff accountability, and quality outcomes.
• Perform other duties as assigned.

Minimum Requirements:

• Bachelor’s degree in health care administration, business administration public health or health information management field
• 10+ years of experience in related field
• 10+ years supervising and leading a high performing team
• Experience in successfully managing the operations of a medical practice, specifically a FQHC (Federal Qualified Health Center), managing federal and state funding  

Technical Skills and Other Requirements:

• Strong interpersonal and communication skills to effectively communicate with physicians, other medical professionals, office personnel employees and patients
• Excellent analytical and problem-solving skills
• Computer literacy and knowledge of relevant healthcare and administrative software
• Excellent leadership, motivation, training and goal-setting skills
• Financial and accounting skills
• In-depth knowledge of health care finance best practices and standards
• Organization and time management skills
• Understanding of health and safety standards in the medical industry
• Excellent assessment skills and intervention strategies
• Ability to perform at a high level of autonomy
• Ability to observe and report accurately on the functioning of individuals and families
• Ability to handle confidential information appropriately
• Ability to identify and understand environmental stressors
• Ability to set appropriate limits and boundaries with clients

Physical Requirements:

• Hearing:  Adequate to perform job duties in person and over the telephone and respond to verbal questions.
• Speaking:  Must be able to communicate clearly to clients in person and over the telephone.
• Vision:  Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Requires frequent bending, reaching, typing, repetitive hand movements, standing, walking, squatting and sitting, with some pushing and pulling exerted regularly throughout a regular work shift.
• Requires exposure to the at-risk population.

Additional Performance Standards:

• Arrive to work on time.
• Attend all mandatory trainings and departmental meetings.
• Perform according to program objectives 100% of the time.
• Submit required paperwork and reports timely and accurately.
• Adhere to CFCE policies and procedures and communicate effectively with superiors.
• Complete all documentation neatly and legibly.  
• Promote professional development of staff by ensuring attendance and completion of trainings, workshops, in-service trainings and conferences.
• Maintain and enhance knowledge of policies and laws governing child welfare matters.
• Exhibit appropriate professional and courteous behavior towards colleagues, clients,
• families and the community at large.  
• Maintain a positive relationship with peers and superiors.
• Maintain appropriate and open interdepartmental communications.
• Respect the privacy, rights and property of others.
• Refrain from office gossip.
• Receptive to constructive feedback and corrective action.
• Preserve and safeguard the confidentiality of CFCE and client records.
• Adhere to all COA requirements.
• Adhere to all CFCE emergency procedures; including fire drills, evacuation procedures, hurricane preparedness procedures, and internal/external disaster plans.
• Organize work activities in order to accomplish various required tasks simultaneously.

 

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