The Director of Events (DoE) creates and maintains relationships with potential and existing clients, ensuring the hotel's revenues meet or exceed budgets, as well as developing a growing mix of business that enhances the hotel's value and ultimate bottom line.

The DoE is responsible for managing the brand relationships, along with using business tools and participating in opportunities. The DoE is responsible for overseeing marketing, including social media, and making sure all revenue generators are profitable.

$45,000 - $50,000 yearly

Planning:

• Within the first 90 days, complete the Lark Hotels process training and all applicable systems training.
• Understand and work with ownership on the annual marketing plan.
• Submit required weekly reports to GM and Lark.
• Accept leadership responsibilities by modeling proper selling techniques, effective development of others, and commitments to industry and personal development.

Selling:

• Ensure the hotel has an appropriate mix of business – attend weekly staff and revenue meetings, frequent communication with Lark, GM, Rev Team, and Guest Service Manager to review past/present/future business to make revenue decisions.
• Available to travel to approved vendor shows, travel agent shows, and networking events, as well as top accounts to represent and sell property, and possibly represent similar properties within our portfolio.
• Manage relationships with potential guests, clients, and vendors.
• Prospect new business/leads and maintain existing accounts through telephone, written communications, and face-to-face visits.
• Exercise discretion or independent judgment on matters of significant economic impact on the hotel.
• Submit proposals to all RFP’s (Requests for Proposals), making sure all responses are less than 24 hours.
• Communicate upcoming site inspections with the team and conduct property site inspections for current and prospective clients at their request or to introduce new clients to property and/or services.
• For all owned accounts, be able to and, if needed, serve as client contact for all details related to event or meeting, including but not limited to overnight room requirements, food and beverage menus, set-up and A/V requirements, event/meeting timelines, and other enhancements as requested by client.
• Greet and communicate with clients during in-house functions.
• Respond to and resolve guest concerns or complaints in a timely and courteous manner.
• Join and participate in local networking organizations and social events to increase visibility.

Marketing:

• Work together with ownership to implement marketing aspects of the hotel, including social media, programming, photography, and websites. 
• Create and delegate a timeline for annual programming details.
• Be a strong and effective writer for blogging, marketing reports, and website content.
• Participate in monthly marketing meetings.
• Design, develop, promote, and present marketing materials to agencies and organizations.
• Host influencer receptions at the property. 

SKILLS REQUIRED

People Skills:

• Deliver hospitable service that is attentive, friendly, and courteous, ability to collaborate, create rapport, and work effectively with others; earn and maintain trust and respect; demonstrate patience, tact, and diplomacy.

Communication Skills:

• Ability to communicate effectively both verbally and in writing, with strong writing skills – spelling, punctuation, and grammar.

Problem-Solving & Analytical Skills:

• Ability to identify issues, collect and analyze information to understand the problem, and effectively resolve them. Identify, recommend, and implement best practices.

Judgment & Discretion:

• Appropriately manage confidential and sensitive information; maintain confidentiality.

Organizational & Time Management Skills:

• Ability to appropriately schedule time to meet job demands, multitask, prioritize, follow through, and work efficiently with limited supervision.

Attention to Detail:

• Ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks.

Computer skills/ Technology:

• Proficiency in computer technology, i.e., Microsoft Office and Google Suite. Proficient in operating general office equipment.  

Technical Skills:

• Strong relationship management skills.
• Strong aptitude in working with numbers and comprehending Excel spreadsheets, Keyboarding, and general office administration skills.

Digital Marketing

• Must stay current on digital marketing and social media trends.

Experience & Education:                                                                        

• 5 years’ hotel & sales experience needed.
• Must have a strong background in hotel events.
• Must be very knowledgeable with social media, digital media, and content management.
• College education and/or equivalent work experience.
• Must have strong writing and communication skills. 

Performance Measurement:

• Ongoing feedback from supervisor, attendance, productivity, and feedback from staff, guest comments, and scores.

Physical Demands:                                                                        

• Traveling to businesses and hotels (with overnight travel).
• Flexible work hours, including nights and weekends.
• Extended workdays may be required to accomplish tasks and meet workload demands during peak periods.
• Potentially requires extended periods of walking or standing, computer keying, working at a desk, and viewing spreadsheets and other written material.
• There is also the potential for kneeling and lifting objects up to 50 lbs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nestled at 6,700 feet in Kyle Canyon, The Retreat on Charleston Peak offers a serene escape just 45 minutes from the Las Vegas Strip. Surrounded by the Spring Mountains National Forest, our rustic lodge provides a tranquil haven from city life. Guests can savor gourmet meals at the Canyon Restaurant, enjoy a cool drink amidst mountain vistas, relax in the bar room with a pool table, TVs, and other games, or explore nearby hiking trails. With three incredible event spaces, The Retreat is the perfect destination for weddings, celebrations, and special gatherings.

Our Values embody:

• Integrity: We are honest, genuine, and transparent in our interactions.
• Concern for Others: We care for each other and our guests.
• Collaboration: We value diversity and the “come as you are” spirit and personality.
• Accountability: We make mistakes, learn from them, and strive for continuous improvement.
• Hospitality Soul: We have fun creating lifelong memories for each other and for our guests.