POSITION PURPOSE: Responsible for all aspects of the Property Operations department to include the proper operation, maintenance and repair of all heating, ventilation, refrigeration and mechanical equipment. Develop, coordinate and monitor guestroom, public space and back of house maintenance program to ensure the safety and comfort of all staff and guests. Supervise, train and manage all Engineering staff.

ESSENTIAL FUNCTIONS: (Other duties may be assigned.)

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

Maintain complete knowledge of correct maintenance and use of equipment.

Use equipment only as intended.

Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

Maintain positive guest relations at all times.

Resolve guest complaints, ensuring guest satisfaction.

Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

Develop and implement a preventive maintenance program of all-building equipment and guestrooms, including the training of the Property Operations staff on the management of such a program.

Maintain inventory of all parts and supplies.

Purchase all parts, supplies, tools and equipment related to Property Operations through direct contact with sales representatives.

Ensure the proper operation, maintenance and repair of all: heaters, pumps, valves and lines used in the distribution of steam and heated or processed water.

Ensure the proper operation, maintenance and repair of all: refrigerant compressors, condensers, evaporators, traps, transfer pumps, expansion valves, stop valves as well as all refrigerant lines and devices used to control temperatures.

Ensure the proper operation, maintenance and repair of all chillers and the cooling tower.

Ensure the proper operation, maintenance and repair of all elevators and related mechanical equipment.

Ensure the proper operation, maintenance and repair of all pools and spas.

Ensure the proper operation, maintenance and repair of all spa and fitness equipment.

Ensure the proper operation, maintenance and repair of all in-house laundry and related equipment.

Ensure the proper operation, maintenance and repair of all kitchen equipment. Ensure the proper operation, maintenance and repair of all: air compressors along distribution lines and all valves and devices for air control.

Ensure the proper operation, maintenance and repair of all: natural and manufactured gas and distribution lines, including all valves and control devices.

Ensure the proper operation, maintenance and repair of all: water filters, softeners, piping and pumps used in conjunction with water distribution, including all sinks and toilet bowls, as well as supply lines and water lines.

Ensure the proper operation, maintenance and repair of all types of motors or engines used to power pumps, compressors and fans.

Ensure the proper operation, maintenance and repair of all types of locks, keys and locksmith related duties, including guestroom key card locks.

Ensure the proper operation, maintenance and repair of all electrical devices and equipment.

Coordinate the maintenance repair and installation of carpentry work, and those duties related to carpentry.

Develop, recommend and direct the operation, policies, procedures, plans and programs of the Property Operations department.

Conduct a one-week formal training program on the required job functions with criterion expected and department orientation with new hires.

Conduct ongoing training with existing staff.

Administer legally required employment practices such as performance and aptitude reviews.

Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.

Adjust work goals and schedules throughout the week to meet the business demands.

Coordinate breaks for staff.

Inspect grooming and attire of staff; rectify any deficiencies.

Assign duties and work responsibilities to staff members.

Authorize requests for vacation/sick leave, holidays for staff members, leaves of absences, schedule changes, overtime, salary increases/reductions, purchase requests and expenditures.

Monitor staff performance in all phases of job functions ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.

Analyze accounting records and data for operating costs and data.

Approve bills and invoices, statements, checks, budget data, employee transfers/promotions, training manuals/programs, work orders.

Compare and resolve discrepancies between:

• Actual and budget figures
• Contracts, data and products with product standards

Enforce safety regulations and participate monthly in all HAT meetings and training.

Investigate accidents.

Assist Property Operations staff as necessary.

Plan capital expenditures and execute projects.

Conduct monthly department meetings.

Attend designated meetings.

Interview Engineering applicants.

Follow up on projects and assignments given by the General Manager or Rooms Division Director.

Network with hotel Chief Engineers.

Attend association meetings and functions.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

Exert physical effort in transporting 50 pounds.

Endure various physical movements throughout the work areas.

Reach 36 inches/feet.

Remain in stationary position for two hours throughout work shift.

Satisfactorily communicate with guests, management and co-workers to their understanding.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Engineering workshops, all areas of the hotel.

Job involves working:

• Under variable temperature conditions (or extreme heat or cold)
• Under variable noise levels
• Outdoors/indoors
• Around fumes and/or odor hazards
• Around dust and/or mite hazards
• Around chemicals

QUALIFICATION STANDARDS:

Education:

High school graduate or equivalent vocational training

ESSENTIAL EXPERIENCE:

Five years training as a stationary Engineer.

Five years supervisory experience

Working knowledge of:

Plumbing codes

Electrical codes

National/local fire codes

Local mechanical codes

Water treatment program

Blueprints and plumbing and wiring schematics

Power and hand tools, meters, etc. as it relates to the technical trades

Abatement precautionary measures

Knowledge of all mechanical equipment critical to the operation of the building.

Fluency in job related English both verbal and non-verbal.

Provide legible communication and directions.

Compute basic mathematical calculations (add, subtract, multiply and divide numbers).

Ability to:

Prepare budgets and ensure cost controls.

Enforce hotel's standards, policies and procedures with Engineering staff.

Prioritize and organize work assignments; delegate work to Supervisors and staff.

Direct performance of staff and follow-up with corrections where needed.

Instruct/direct staff in the operation, maintenance and repair of equipment.

Ascertain staff training needs and provide such training.

Be a clear thinker, analyze and resolve problems exercising good judgement.

Work well under pressure.

Understand guest inquiries, provide responses and interact positively.

Trouble-shoot and use alternatives in emergency situations.

Ensure security and confidentiality of all hotel information.

Interact positively with hotel personnel and provide prompt solutions to problems.

DESIRABLE:

Any building trade license/certificate from the state of Florida

Two years’ apprenticeship in stationary Engineers program; or two years’ experience as

maintenance stationary Engineer

Ability to communicate in a second language, preferably Spanish

Computer literate

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

• Eligible to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence
  
  

This position may require a varied schedule, including evenings, nights, weekends, and holidays.  Please share your scheduling needs.

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling 
• Access up to 40% of your earned wages before payday with PayActive
  
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical, dental, and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."

We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

HVMG  is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.