Director of Enforcement Programs

This position is full-time with the Consumer and Worker Protection agency. It falls under the category of Public Safety, Inspections, and Enforcement.

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City's communities.

The Enforcement Division at DCWP seeks an experienced manager with strong communication, process improvement, and leadership skills to direct DCWP's business education and grant-funded enforcement programs. The Director of Enforcement Programs will report to the Enforcement Division Deputy Commissioner and work closely with DCWP's Budget, Licensing, and Technology Divisions to manage enforcement programs. Key responsibilities of this position include:

• Organizing, distributing, and ensuring the completion of work assignments within the Tobacco, Petroleum, and Special Enforcement Units;
• Coordinating with Senior Management and DCWP's General Counsel Division to set inspection priorities, manage budgets, and update protocols;
• Communicating with other DCWP divisions to ensure that programs operate within budget constraints and without interruption;
• Guiding and directing enforcement unit managers and supervisors on all administrative, training, and disciplinary functions including the completion of field assessments, performance evaluations, training evaluations, and other performance management tasks;
• Preparing training materials and participating in policy/process review and development;
• Managing data, preparing reports, and providing analysis to upper management, as directed;
• Identifying administrative and operational problems and providing recommendations for improving systems and procedures; and
• Representing the Division and Department in both internal and external meetings.

Qualifications include:

• A master's degree from an accredited college in economics, finance, accounting, business or public administration, public health, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management. Eighteen (18) months of this experience must have been in an executive, managerial, administrative, or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above.
• A baccalaureate degree from an accredited college and four years of satisfactory full-time professional experience in the areas described above, including the 18 months of executive, managerial, administrative, or supervisory experience.
• An associate degree or completion of 60 semester credits from an accredited college and six years of satisfactory full-time professional experience as described above, including the 18 months of executive, managerial, administrative, or supervisory experience.
• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and eight years of satisfactory full-time professional experience as described above, including the 18 months of executive, managerial, administrative, or supervisory experience.
• A combination of education and/or experience equivalent to "1", "2", "3", or "4" above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma and at least two years of experience as described in "1" above, including the 18 months of executive, managerial, administrative, or supervisory experience.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.