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We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009! Browse this page to find out more about the First United culture and the many benefits of working here. Then, use our "Get Started" section to take your first step to being a part of First United.

The Position

Job Title

Director of Digital Banking & Customer Care

Job Description

Summary

The Director of Digital Banking & Customer Care is a senior leader responsible for the service-centered experience, operational execution, high performance & continuous improvement of First United's digital banking platforms and Customer Care Center. This role ensures the delivery of seamless, secure, and exceptional experience across all digital and human-assisted channels. Commitment to First United's vision to help others Spend Life Wisely through faith, financial well-being, health, and personal growth.

Major Duties and Responsibilities

• Digital Banking Strategy, Operations & Experience

• Online Account Opening & Digital Fraud Risk

• Customer Care Center Oversight

• Cross-Team Collaboration & Voice of the Customer

• Leadership & Team Development

Additional Responsibilities

• Serve as a key contributor in strategic planning and senior-level conversations.

• Represent customer needs in cross-functional settings and change management efforts.

• Complete all required compliance training and lead by example in modeling First United's values.

Employee Requirements

Education & Experience

• Bachelor's degree in Business, Technology, Management, or related field required; Master's preferred.

• 8-12 years of leadership experience in digital banking, customer care, retail banking (with digital responsibilities), banking operations or financial services operations.

Technical & Functional Competencies

• Knowledge of digital banking platforms, customer support tools, and fraud mitigation strategies.

• Strong organizational and process management skills, with high attention to accuracy, timelines, and documentation.

• Capable of making informed decisions on moderate-to-complex issues with cross-functional implications.

• Skilled in managing multiple priorities, team schedules, and reporting lines across functional areas.

• Proficient in using dashboards, tracking KPIs, and reporting to leadership with clarity and accountability.

• Excellent verbal and written communication skills; consistent, clear, and objective when working with others.

• Demonstrated ability to manage others with a calm, structured, and development-focused leadership style.

• Proven ability to develop people and processes while improving customer outcomes.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.

All Locations: Durant-Corporate

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at

HR@firstunitedbank.com for assistance.

First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.