WHO WE ARE:

Aviva Health is a dynamic and mission-driven federally qualified health center (FQHC). Committed to providing comprehensive and compassionate healthcare services, Aviva Health offers a holistic approach to care, addressing patients' medical, behavioral health, dental, and social service needs. As a vital healthcare resource in the community, Aviva Health fosters a collaborative and supportive work environment where dedicated healthcare professionals have the opportunity to make a meaningful impact on the lives of individuals and families. Join us at Aviva Health and be part of a team that is dedicated to making a difference in the lives of our patients and the community we serve.

BENFITS INCLUDED:

• Competitive salary based on experience
• Paid time off and holidays
• Employer paid Medical, Dental, and Vision for employee and qualifying dependents
• Retirement matching by company
• Long term disability and AD&D insurance
• Cell phone coverage assistance
• Work-life balance as a Blue Zones participant
  

POSITION PURPOSE:

The Director of Dental Services provides strategic leadership, and operational management of all dental services across Aviva Health. As a key member of the leadership team, the Director of Dental Services ensures high-quality, patient-centered, and compliant dental care that aligns with HRSA, OSHA, CDC, and state dental board standards. This role manages overall administrative duties, playing a critical role in high-quality service delivery and integration of oral health into primary care.

ESSENTIAL FUNCTIONS:

Administrative and Operational Oversight

• Leads the day-to-day operations of the dental department operations at all sites, including scheduling, workflows, productivity benchmarks, and key performance indicators.
• Develops, implements, and monitors policies and procedures that ensure compliance with HRSA guidelines and other accreditation standards, and state/federal regulations.
• Oversees procurement, inventory, and maintenance of dental equipment and supplies.
• Collaborates with the compliance team on quality assurance, risk management, and performance improvement initiatives.
• Develops, reviews, and updates policies, procedures, process improvement, training, and evaluations that help support efficient clinic workflows, productivity, quality improvement, and customer service.
• Develops short and long-term programmatic and strategic plans in conjunction with Aviva Health Leadership and Dental Providers.
• Supports and manages Electronic Dental Records ensuring compliance with all applicable laws and regulations.
• Contributes to the development of the Dental Departments annual Board approved budget and productivity goals.
• Works closely with Finance Department to maintain fiscal accountability of resources and budget.
• Travels periodically to outlying clinics, conferences, trainings, and other business travel; use of company or personal vehicle for business use.
• Follows all Aviva Health policies and procedures.
• Other duties as assigned.

Staff Management and Development

• Directly supervises Dental Manager, assists in supervision of Supervisors and other dental staff (dentists, hygienists, students); conducts regular performance evaluations.
• Provides mentorship and training, and supports continuing education opportunities for dental staff; conducts regular one-on-ones and engages regularly with dental leadership staff.
• Participates in recruitment, onboarding, and retention strategies for dental team members.

Collaboration and Integration

• Works collaboratively with medical and behavioral health departments to ensure whole-person, integrated care.
• Serves as a liaison with community partners, schools, and public health agencies to promote oral health education and outreach and workforce development.
• Represents the dental department at internal leadership meetings and external community or regulatory engagements.

PROFESSIONAL QUALITIES:

• Possesses strong leadership and supervisory skills and the ability to deal tactfully with others.
• Capacity to work at fast pace with multiple priorities and deadlines.
• Ability to work independently, and to make sound decisions when circumstances warrant such action in a timely fashion
• Ability to communicate information and ideas clearly and accurately so others will understand; ability to interact with patients and staff clearly.
• Effective problem solving and ability to analyze and use data for decision making.
• Excellent communication skills, both written and verbal. Superior interpersonal skills. Able to work well with all levels of a diverse workforce.
• Ability to embrace, manage diversity and build and maintain successful teams.
• Effectively interact with people and develop positive relationships while being tactful, respectful, and direct in communication.

QUALIFICATIONS:

• Bachelors degree in business, healthcare administration, or related field, or equivalent experience required; Masters degree preferred.
• Minimum three (3) years of management or supervisory experience in a healthcare or medical setting.
• Experience working in dental clinic; dental management experience strongly preferred.
• Non-profit or community-health experience; federally qualified health center (FQHC) familiarity or experience strongly preferred.
• Excellent research, analytical, written and oral communication skills.
• Strong leadership, organizational, and interpersonal skills.
• Knowledge of UDS reporting, sliding fee scale systems, and HRSA compliance preferred.
• Commitment to serving underserved, diverse, and vulnerable populations.

Aviva Health is an Equal Opportunity Employer
We are committed to fostering a diverse and inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.

Aviva Health is a Drug-Free Workplace

To ensure a safe and secure environment for our employees and patients, Aviva Health maintains a drug-free workplace. All employment offers are contingent upon passing a drug screening and a criminal background check. Compliance with these policies is required throughout employment.