VP of Accounts at Reliable Health Systems LLC About the Company

Make your application after reading the following skill and qualification requirements for this position. Reliable Health Systems is a SAAS company servicing the nursing home and assisted living industry. We are seeking a dedicated Customer Service Manager to lead our EMR Customer Service Department in Brooklyn, NY. This is a full-time, on-site position (no remote). The ideal candidate will have strong leadership skills, excellent communication abilities, and a genuine commitment to client satisfaction. Experience in the skilled nursing industry and familiarity with EMR systems are highly valued. This role offers significant opportunity for growth within a dynamic and innovative healthcare software company. About the Role The Customer Service Manager will oversee the EMR Customer Service Department, ensuring high levels of client satisfaction and effective communication within the team. Responsibilities Lead and manage the Customer Service team. Monitor and evaluate team performance. Address customer inquiries and resolve issues promptly. Schedule training for new customers when necessary. Oversee new customer implementations. Collaborate with other departments to enhance service delivery. Qualifications Bachelor's degree in a relevant field. Experience in customer service management and/or EMR. Required Skills Strong leadership and team management skills. Excellent verbal and written communication abilities. Preferred Skills Experience in the skilled nursing industry. Familiarity with healthcare software solutions. Pay range and compensation package Competitive salary based on experience. The provided pay range for this position is $100,000.00/yr - $115,000.00/yr. Reliable Health Systems LLC is an equal opportunities employer and welcomes applications from diverse candidates.

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