Overview Navico Group, a division of Brunswick Corporation, is seeking a bold and visionary leader to shape the future of customer experience and operational excellence across the AMER region. As Director of Service, AMER , you’ll lead two mission-critical functions— Order Management and Technical Service —and serve as a core pillar of Navico Group’s success. This is a high-impact, high-visibility opportunity to influence the direction of a global marine technology powerhouse. You’ll work with senior leaders across Navico Group and Brunswick Corporation, gaining exposure to enterprise-level strategy and transformation initiatives. Your leadership will shape how we serve our customers, innovate our service models, and scale our operations. As part of Brunswick’s global network, you’ll have opportunities to expand your influence across functions, regions, and business units. If you’re a strategic thinker, collaborative problem-solver, and passionate leader ready to make waves in a global organization, this is your moment. Responsibilities Inspire and lead high-performing Order Management and Technical Service teams across the AMER region, delivering exceptional customer experiences and operational excellence. Act as the strategic voice of service within Brand and Category Business Teams (CBTs), ensuring service priorities are fully aligned with business goals and represented at the highest levels. Architect and execute bold regional service strategies that align with global objectives—leveraging KPIs, dashboards, and data insights to drive accountability and measurable results. Champion innovation and continuous improvement , identifying and implementing smarter, faster, and more scalable service processes that elevate customer satisfaction and team performance. Maximize impact through smart resource planning , balancing cost efficiency with service excellence to deliver strong business outcomes. Lead the charge on technical enablement , overseeing the creation and delivery of impactful training, product launch support, and service communications that empower teams and customers alike. Collaborate cross-functionally with Quality, Product Management, and Engineering to turn customer feedback and service data into actionable product and service innovations. Drive operational discipline and governance , ensuring order management processes are consistent, compliant, and optimized for speed and accuracy. Mentor and grow future leaders , cultivating a culture of accountability, development, and customer obsession within your teams. Partner with HR to shape the future of talent , identifying skill gaps, building succession plans, and developing a strong pipeline of service leadership. Lead digital transformation initiatives , championing the rollout and adoption of new tools and technologies that modernize service delivery and align with the broader IT roadmap. Required Qualifications Bachelor’s degree in Business, Engineering, Supply Chain, or a related field; advanced degree preferred. 10+ years of progressive leadership experience, including people management and operational strategy. Proven ability to lead cross-functional teams and drive cultural and operational transformation. Strong background in service operations, order management, or technical support. Demonstrated success managing complex projects and solving problems in fast-paced, dynamic environments. Proficiency with CRM and ERP systems; experience with digital transformation initiatives and service technology rollouts is a plus. Solid understanding of inventory planning, logistics, and commercial operations. Excellent communication, leadership, and relationship-building skills. A passion for delivering exceptional customer experiences and building scalable service solutions. Preferred Qualifications Valid Lean Six Sigma certification (Green or Black Belt). Industry experience in marine electronics or luxury consumer goods. ABYC Electrical or NMEA certification. Experience working in a matrixed global organization. Compensation and Benefits The anticipated pay range for this position is $129,500 – $219,000 annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus. Location: Menomonee Falls, WI At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context. This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here. Why Brunswick Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more. In addition, we are proud of being recognized for making a splash with numerous awards! Seniority level Director Employment type Full-time Job function Customer Service, Management, and Strategy/Planning Industries: Manufacturing

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