Director of Customer Service WHAT THE COMPANY WILL OFFER YOU: $70,000 - $90,000 Benefits: Health, Dental, Health & Wellness Discounts, PTO, 401k plan. THE ROLE YOU WILL PLAY: Develop and enhance the customer experience across the organization. Oversee a team of managers, to assist in improving efficiency and quality of service. Provide leadership for a team of customer service professionals. Work side-by-side with multiple teams to improve processes. Monitor KPIs (key performance indicators). Develop and implement training programs. Handle escalated customer service issues. BACKGROUND PROFILE: Management Experience Ability to motivate and inspire a team. Strong problem-solving skills. Excellent communication skills.