The Director of Contents & Cleaning will lead and grow ESS’s CNC division, ensuring seamless coordination of content pack-out, restoration, storage, and final delivery services. This hands-on leader will mentor a specialized team, oversee operations, and champion ESS’s high-touch, client-first ethos. Compensation: $50,000 - $72,000 yearly Responsibilities: Division Leadership & Strategy Develop and execute the strategic vision for CNC services, aligning with ESS’s mission and growth goals. Foster a culture of quality, integrity, and eco-friendly practices in line with ESS core values.

Operations Management Oversee all aspects of content restoration and cleaning workflows: pack-outs, inventory, cleaning, storage, odor elimination, and returns. Ensure compliance with IICRC S500 standards and maintain IICRC certifications within the team. Implement best practices in art/document recovery, textile restoration, and specialized cleaning protocols.

Team Development & Oversight Lead a dedicated CNC team (pack-out technicians, warehouse staff, cleaning specialists). Provide training, mentorship, and performance evaluations; recruit new talent to meet service demand.

Client & Insurance Advocacy Serve as primary CNC liaison for clients, adjusters, and insurance carriers—advocating for full contents coverage and appeals if needed. Collaborate with ESS’s insurance advocacy experts to maximize claim recoveries.

Quality Assurance & Safety Conduct regular audits of CNC projects to ensure adherence to safety protocols, eco-friendly waste management, and client satisfaction. Track key performance indicators (KPIs) including turnaround times, salvage rates, and customer feedback.

Financial Management Manage the CNC division budget, including forecasting revenue, controlling costs, and optimizing resource utilization. Develop departmental pricing models and cost-benefit analyses for new service offerings. Qualifications: Experience: Minimum 5-7 years in restoration contents management or related field, with progressive leadership experience. Proven track record managing IICRC-certified teams and handling large-loss contents projects.

Certifications: IICRC Water Restoration Technician (WRT), Contents Processing Technician (CPT) requested. Additional IICRC credentials (FSRT, AMRT) a plus.

Skills & Competencies: Strong organizational and project-management skills; ability to juggle multiple large-loss projects simultaneously. Excellent interpersonal and client-service orientation; adept at negotiating with insurance carriers. Familiarity with Encircle (or similar) for contents inventory and claim documentation. Commitment to eco-friendly practices and veteran support initiatives.

About Company Earth Saving Solutions (ESS) is a family-owned, veteran-focused, eco-conscious general contractor based in Denver, Colorado. We have tailored jobs to ESS’s unique culture, values, and divisional structure. Each position emphasizes the company’s high-touch ethos, 24/7 emergency restoration capability, insurance-advocacy expertise, and commitment to veterans and sustainable practices.