Director of Commercial Lines, MARCELLUS

Director of Commercial Lines

New Yesterday

Description: Lead with Impact: Become Our Commercial Lines Service Director Are you a passionate people-leader who thrives on developing talent, building high-performing teams, and driving operational excellence? We’re looking for a Director to lead our Commercial Client Service department—someone who’s energized by coaching others, fostering collaboration, and creating exceptional client experiences. This is not a project management role. It’s a people-first leadership opportunity for someone who knows how to inspire, guide, and grow teams. If you have experience managing managers, conducting performance reviews, and leading cross-functional initiatives, we want to hear from you. Why You’ll Love Working Here We’re proud to be recognized as a CNY Best Place to Work and an Economic Champion. Our culture is built on Integrity, Accountability, and Transparency, and we’re committed to helping our people thrive. You’ll be joining a collaborative environment where your leadership directly shapes the success of our Commercial Lines team and the satisfaction of our clients. Our Commercial team serves middle-market clients through a sophisticated service model that prioritizes depth, quality, and long-term relationships. You’ll lead a team that manages fewer, high-value accounts—allowing for meaningful service and strategic impact. What You’ll Do Team Leadership & Development Directly manage and mentor in-person teams, including Team Leads, with a focus on developing strong people management capabilities. Coach new and emerging managers in core leadership skills such as delegation, communication, and performance management. Conduct regular in-person one-on-ones to foster engagement, accountability, and professional growth. Cultivate a high-performance culture rooted in learning, collaboration, and ownership. Lead team development, performance reviews, and career development initiatives across the client service department. Operational Excellence Oversee day-to-day customer service operations, ensuring consistent delivery across departments. Identify and implement process improvements and technology solutions that enhance team efficiency and client satisfaction. Standardize documentation, training materials, and workflows to ensure operational consistency and regulatory compliance. Collaborate cross-functionally to align service operations with broader organizational goals. Performance & Strategy Define, monitor, and analyze service standards, KPIs, and productivity metrics to drive continuous improvement. Use data-driven insights to identify trends, inform decisions, and elevate team performance. Partner with senior leadership to align departmental objectives with long-term strategic priorities. Contribute to organizational planning and decision-making as a member of the senior leadership team.

Requirements: What You Bring Demonstrated experience directly managing in-person teams in a professional industry setting. Proven track record of coaching and developing new managers into effective leaders. Strong analytical skills with the ability to interpret metrics and use data to drive performance. Strategic thinker with a hands-on approach to leadership and problem-solving. Experience contributing to senior leadership discussions and organizational strategy. Willingness to learn the insurance industry and become a subject matter expert through our tailored training program. Qualifications Bachelor’s degree or equivalent professional experience. 5+ years in team leadership, service operations, or senior management roles. Intermediate to advanced Microsoft Office skills (especially Excel and Word). Experience in performance management, training, and cross-functional collaboration. Management of an in-person team of direct reports.

Compensation details: 110000-130000 Yearly Salary

PIcf5f5f62d713-35216-38490792

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Location:: MARCELLUS
Job Type:: FullTime

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