Salary: Director of Clinical Support Services- Neighborhood Health Association Toledo, OH

Position Details: Schedule: Monday Friday (no evenings, weekends, holidays, or on-call duties) Job Type: Full-time, Exempt

General Function: The Director of Clinical Support Services holds a senior leadership position within a Federally Qualified Health Center (FQHC), taking full ownership of the operation and success of the organizations health centers. This role is responsible for delivering high-quality, patient-centered care while driving operational excellence, regulatory compliance, and strategic growth. As the operational arm of the Chief Medical Officer (CMO), the director translates strategic vision into actionable plans, focusing on productivity, patient satisfaction, increasing new patient acquisition, and expanding services to meet community needs. The role also involves supervising the Manager of Clinical Support Services, ensuring staff competencies, and maintaining up-todate clinical policies and procedures.

Duties and Responsibilities: Leadership and Operations Management Provide strategic leadership and oversight for all health center operations, ensuring they meet productivity targets, financial objectives, and high patient satisfaction scores. Supervise the Manager of Clinical Support Services and other direct reports, fostering effective management of clinical and support staff. Oversee hiring, onboarding, and performance evaluation processes, ensuring all staff are credentialed, competent, and operating within their scope of practice. Conduct regular training and competency assessments to maintain a skilled and professional workforce. Foster a culture of professionalism, confidentiality, and continuous improvement among staff.

Regulatory Compliance and Quality Assurance Ensure compliance with federal, state, and accreditation standards, including Patient Centered Medical Home (PCMH), The Joint Commission (TJC), infection control, and other regulatory requirements. Develop, implement, and revise clinical policies and procedures to maintain high standards of care and operational efficiency. Lead quality improvement initiatives, continuously assessing and optimizing clinic workflows to enhance patient outcomes and operational performance. Oversee adherence to Uniform Data System (UDS) reporting requirements, recommending Ascertain compliance with federal health plan reporting mandates. Monitor and facilitate quality monitoring activities, including infection control, incident reports, and complaint tracking.

Strategic Planning and Growth Serve as the operational arm of the Chief Medical Officer, translating strategic vision into actionable plans for growing the practice and expanding services. Develop and implement strategies to increase new patient acquisition, enhance patient satisfaction, and introduce innovative methods to attract and retain patients, such as telehealth, community partnerships, or marketing initiatives. Identify opportunities for new clinical sites, services, or programs (e.g., school-based clinics) based on community needs and organizational goals. Lead the development of outreach programs to meet community health needs, acting as a liaison with external partners like schools or local organizations. Collaborate with leadership to streamline operations and align services with patient needs, physician standards, and the agencys mission.

Budget and Resource Management Develop and manage the clinical budget, monitoring expenditures and ensuring cost effective use of resources in compliance with purchasing procedures. Ensure the availability of adequate supplies and functional equipment to support quality patient care delivery. Investigate and secure funding for new medical equipment or clinical initiatives as needed. Monitor costs related to durable medical equipment (DME), medical supplies, and pharmacy services to align with budgetary and regulatory guidelines.

Community Engagement and Outreach Represent the organization at community events, health fairs, and other functions as directed by the Chief Medical Officer. Develop and support internal structures and staffing to meet community health needs, including partnerships with schools or other organizations. Act as a liaison for community outreach efforts, promoting the health centers services and building relationships with community stakeholders.

Reporting and Analysis Oversee clinical data collection, analysis, and reporting to support grant development, funding source audits, and regulatory compliance. Review clinical statistics and reports, making data-driven recommendations for operational changes to improve outcomes. Actively participate in the organizations Quality Committee, attending meetings, reporting findings, and contributing to quality improvement processes. Present analyses and recommendations to senior leadership, including the Chief Medical Officer and CEO.

Staff Development and Performance Ensure all clinical staff complete required competencies and adhere to organizational policies and protocols. Work with managers to enforce disciplinary policies when standards are not maintained, ensuring consistent policy application. Provide sufficient supervision and feedback to direct reports, evaluating skills and performance to support professional growth. Clearly communicate and reinforce the agencys mission, priorities, and goals to staff, fostering alignment with organizational objectives.

Collaboration and Teamwork Collaborate with medical, support, and administrative teams to provide a cohesive, team based approach to patient care. Work closely with other leaders to streamline operations and ensure services align with patient needs and physician standards. Participate in medical and provider staff meetings to stay informed and contribute to clinical decision-making. Resolve conflicts and provide support to teams to ensure operational success.

Additional Duties Perform other related duties as assigned by the Chief Medical Officer or executive leadership. Maintain professionalism and confidentiality in all interactions with staff, management, and patients. See problems, issues, and projects through to completion with attention to detail, meeting required deadlines.

Key Skills and Qualifications Leadership and Management: Strong ability to lead and supervise clinical and support staff, with experience managing the Manager of Clinical Support Services or similar roles. Regulatory Knowledge: In-depth understanding of PCMH, TJC, infection control, UDS reporting, and other FQHC-related standards. Strategic Thinking: Proven ability to translate vision into actionable plans, driving growth and innovation in patient care delivery. Analytical Skills: Proficiency in data analysis, clinical reporting, and quality improvement methodologies. Communication: Outstanding interpersonal and communication skills to engage with staff, leadership, and community partners. Financial Acumen: Experience developing and managing budgets, monitoring expenditures, and securing funding. Community Engagement: Ability to represent the organization and build partnerships to support outreach and patient acquisition.

Why This Role Matters The Director of Clinical Support Services plays a critical role in ensuring that FQHC health centers operate efficiently, deliver high-quality care, and meet the evolving needs of the community. By driving productivity, patient satisfaction, and strategic growth, this position directly contributes to the organizations mission of providing accessible, equitable healthcare. The directors leadership in compliance, quality improvement, and community engagement ensures that the health centers remain trusted and sustainable resources for underserved populations.

Skills and Qualifications: Registered Nurse from an accredited school - Ohio Licensed RN (Required) Experience in staff and program development (Preferred) Three (3) years' experience in community health nursing (Preferred) Four (4) years' experience in healthcare and clinical supervision/management (Required) Experience in primary care clinical setting (Required) Experience in compliance, regulatory, and quality improvement initiatives (PCMH, TJC, NCQA, CPC, HEIDIS, etc.) Ability to work independently Computer literate (MS Word, XP, Excel, Power Point) Excellent verbal and written skills, examples required Ability to meet new challenges with flexibility and a positive attitude Proactive in seeking solutions/problem-solving Demonstrates initiative and ability to use sound judgment in the absence of specific orders

Competitive salary and benefits package including: PTO earned benefit of 20 days a year first year 11 paid holidays Health Insurance (including high-deductible health savings plan) Dental Insurance Vision Insurance Life Insurance 403(b) retirement plan (with employer match) Employee Assistance Program Cell phone data discounts Any other community benefits Full-time, exempt salary position. Monday through Friday no weekends or holidays. To be considered for this position, you must provide your salary requirements. We are a drug-free workplace and an Equal Opportunity Employer.

Who We Are: Neighborhood Health Association (NHA), a Federally Qualified Health Center (FQHC), is the largest community health center system in Northwest Ohio with partnerships that include ProMedica, Mercy Health, and University of Toledo Medical Center. NHA has grown from a single location in 1969 to more than 13 medical and dental clinics throughout Lucas County. Today we operate multiple health centers including pediatrics, adult medicine, dental services, and health care for the homeless, womens health center, senior centers, and a fullservice pharmacy with lab services on site. For more than 50 years, NHA has placed a strong focus on prevention and empowering individual responsibility in managing their health care and overall well-being. Our services are acutely responsive to the needs of everyone throughout the communities we serve, providing excellent care and the best health practices.

Our Mission: Through our exceptional health care services, we empower and educate, aggressively working to eliminate health care inequities, while supporting personal responsibility for ones own health regardless of the ability to pay

Apply Today! Neighborhood Health Association is a drug-free workplace and an Equal Opportunity Employer.

Neighborhood Health is a second-chance employer, but full transparency is required. Applicants must disclose any background issues, including arrests, time served, probation, DUIs,, or related matterseven if advised they may not appear. Failure to disclose will result in withdrawal of the job offer or termination of the hiring process