Director of Clinical Services

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below. Overview The Director of Clinical Services (DCS) is responsible for leading and overseeing all clinical operations within our Medicare‑certified home‑health provider agency. This executive role ensures that patient care meets the highest standards of quality, safety, and efficiency while maintaining compliance with federal, state and District of Columbia regulations. The DCS reports directly to the Administrator and serves as a strategic partner in advancing the agency’s mission and performance. Key Responsibilities Clinical Operations and Leadership Provide operational leadership for all clinical services, ensuring efficient, high‑quality patient care delivery. Establish and monitor clinical performance metrics, including productivity, outcomes, and patient‑satisfaction indicators. Collaborate with the Administrator and directors to align clinical operations with strategic goals, budgets, and new payment models. Serve as acting Administrator in their absence and participate in board and committee meetings as needed. Patient Care Oversight Oversee development and implementation of person‑centered care plans, ensuring continuity and effectiveness of services. Lead interdisciplinary case conferences and staff meetings to coordinate care across providers and settings. Identify and address issues impacting patient care or clinical operations, and drive continuous improvement. Regulatory Compliance and Quality Ensure compliance with all clinical regulations and reporting requirements (CMS, Medicare/Medicaid, DC Health, DHCF). Develop and implement corrective action plans for internal and external surveys and audits. Lead preparations for accreditation (e.g., Joint Commission, CHAP) and manage all Quality Assurance and Performance Improvement (QAPI) and utilization review activities. Maintain and update the agency’s emergency response plan in collaboration with the Administrator. Staff Management and Development In partnership with Human Resources, oversee recruitment, hiring, onboarding, retention, and scheduling of clinical staff to ensure adequate coverage and cultural competence. Foster a culture of quality, mission focus, collaboration, and professional growth; provide mentorship and performance evaluations for clinicians. Identify training needs and coordinate continuing education, in‑service trainings, and competency evaluations. Ensure ongoing staff education on policies, procedures, and clinical protocols. Strategic Planning and External Relations Contribute to the agency’s business plan, budgeting process, and strategic initiatives, including growth of clinical programs and census. Represent the agency with regulatory bodies, community partners, referral sources, and other external stakeholders. Stay informed on industry trends, regulatory changes, and best practices through professional associations, workshops, and networking. Minimum Qualifications Education: Master’s degree in nursing, Healthcare Administration, or a related field. Licensure: Active Registered Nurse (RN) license in the District of Columbia or extensive health‑services administration training with at least one year of supervisory/administrative experience. (If not an RN, a qualified RN must be appointed as Client Service Coordinator to oversee clinical care.) Experience: Minimum five years of recent clinical experience, with demonstrated leadership in a Medicare‑certified home‑health environment; acute‑care or med/surg experience preferred. Knowledge: Comprehensive understanding of Medicare/Medicaid home‑health regulations; proficiency with OASIS protocols, ICD‑10 coding, and quality‑assurance programs. Skills: Strong clinical judgment, critical thinking, and interpersonal communication; ability to lead teams, prioritize tasks, manage budgets, and drive quality improvement; proficiency with Electronic Health Records (EHR) systems and Microsoft Office Suite. Physical and Work Environment The role is primarily office‑based, with occasional visits to patient homes or healthcare facilities. Normal office safety precautions apply. Reasonable accommodations may be made for qualified individuals with disabilities.